Group Violence Intervention Case Manager

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of Violence Prevention (OVP) implements strategies and initiatives to prevent, reduce, and end violence in Philadelphia. OVP is particularly focused on ending gun violence.

Job Description

The City of Philadelphia is seeking a full-time Gun Violence Intervention (GVI) Case Manager to provide day to day social services coordination and management support to the GVI Program. The National Network for Safe Communities’ GVI has repeatedly demonstrated that violence can be dramatically reduced when a partnership of community members, law enforcement, and social service providers directly engages with the small and active number of people involved in street groups. The program clearly communicates a moral message from community representatives that violence will not be tolerated; a law enforcement message that any future violence will be met with clear, predictable, and certain consequences; and an offer of help from social service providers for those who want it.

This position will work with partner agencies, social service providers, and community groups to create a unique support structure tailored to each group member who is a focus of GVI. Additionally, the Case Manager once assigned an individual will serve as the main point of contact for that individual who is interested in getting support. It is important to note that the ability to be accessible during both traditional and non-traditional work hours (nights and weekends) is an extremely important component to this position. Other responsibilities include but are not limited to,  meeting with group members to do intake, walking them through all the resources available, attending referral meetings, following up with the group member and referral agencies to ensure the group member is having success, holding partners accountable, and providing mentorship and support to the group members. 

Essential Functions

Relationship-building with providers

• Identify social service resources (including education, employment, emergency assistance, treatment, mentoring) and identify gaps in needed services and assistance
• Meet with social service providers to brief them on GVI and establish processes to prioritize group members for support services

Case management and support

• Build trusting relationships in order to create buy in for social services
• Provide a single point of contact for the participants who self-select social services. Group members should only have to make one call for help and should be personally assessed and assisted in obtaining any necessary services
• Conduct individualized intake assessments and plans
• Minimize client interactions with multiple agencies by prioritizing clients and helping them to navigate a single entity
• Be available to answer the phone day or night to talk with group members and provide after-hours crisis services, including phone-based consultations and preliminary intake services
• Follow up regularly with group members to see if there are areas in which further help, or guidance is needed
• Track the progress of each group member in terms of programmatic completion as well as the extent to which this support structure is keeping them alive and out of prison

Program structure and collaboration

• Produce a structure that provides an offramp out of violence for those who want it
• Work with government agencies including probation and parole, social service providers, and reentry providers
• Participate in GVI call-ins, custom notifications, and social service working group meetings

Competencies, Knowle