SYSTEM ADMINISTRATOR L3 - Biopharma

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

In a nutshellIn a nutshell

The position holder is responsible for providing the SysAdmin services to IT Systems Users, across Europe sites. The engineer will work together with the Field Support Team and Regional teams to resolve on-site and off-site solutions incidents and to fulfil requests raised from the organisation. The engineer will work from the main location in Europe and travel to Eurofins locations in Europe. The engineer will work with IT teams, responsible for back-end systems such as servers and networking. Therefore, strong verbal and written English is a requirement.

A service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work is required. The Engineer is flexible to work under all circumstances and has an understanding for urgencies and conflicting priorities.

Where will you be based and what business will you support?

The engineer will work from one of this locations that we´re targeting: the Netherlands (Leiden); Spain (Esplugues de Llobregat/Barcelona); Ireland (Dungarvan or Cork); Hungary (Budapest); Italy (Milan-Vimodrone) ] and travel to Eurofins locations in Europe. This is an Hybrid role. 

How can you help us? 

• SysAdmin L3:
  • Windows FileServer.
  • Printing Solutions like PaperCut.
  • Autopilot and troubleshooting.
  • Local Windows Server administration for sites that not yet migrated and still have local servers.
  • Patching planning for local instruments/servers.
• Provide adequate IT support remotely and on-site (customer facing) to IT Systems Users.
• Taking ownership of IT issues and working with IT Teams across the globe to resolve these issues.
• Documenting troubleshooting and problem resolution steps in Standard Operating Procedures (SOPs).
• Prioritising and managing many open cases at one time.
• Responding to and resolving of issues withing the agreed time limits (SLA's);
• Responsible for the correct registration in ServiceNow (ticketing system) of all incidents, service requests and changes.
• Undertake small to medium-sized IT projects as instructed by the IT Management;
• Escalate IT Issues to the IT Management where necessary;
• Adherence and adoption of IT Corporate Standards;

Qualifications

Are you our kind of extraordinary?

• The ability to work independently and as part of a team with a courteous and professional attitude;
• Excellent time management and prioritization skills;
• Good listening skills; problem-solving and the ability to handle multiple projects/clients at once in a fast-paced environment;
• Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;
• Flexible to work under all circumstances;
• Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency;
• High focus on the quality of work
• Must have experience working with PC based hardware, software and basic networking components;

If you have any of below skills, it will be an advantage:

• A relevant educational background in IT;
• At least 5 years of relevant work experience in a similar role;
• Experience in regulated environment (GxP)
• Excellent communication skills and excellent in English and Dutch, verbally and in writing;
• Pro-active, service oriented mindset and a strong focus on the quality of work;
• Valid driver’s license required.

Knowledge, Experience and/or Interest in:

• Windows O/S configuration
• Azure
• Intune and Autopilot
• Office applications, O365, Teams and Exchange
• Azure Active Directory and Active Directory
• Group Policy Management
• Networking (LAN/WAN)
• ITIL

What can we offer you?

• A competitive sala