Director of Partner Performance Management

Overview

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.

 

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

 

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

Responsibilities

Berkshire Hathway Guard Insurance is seeking a candidate to lead the monitoring and reporting on our Distribution relationships.  This role is a highly collaborative role which works with many different stakeholders within the company and very closely with the Head of Distribution.  They will be responsible for making sure we have excellent visibility and accountability around our many agent, broker, and delegated authority trading relationships.     Visibility on the performance of all agents and brokers Work with Head of Distribution, Distribution Management team, Data & Analytics, and other relevant parties within Guard to ensure we have proper reporting and monitoring of all of agent and broker relationships. 

• Oversee the management and improvement of our partner performance management report. 
• Review all existing agent and broker reporting to determine efficacy of these reports. 
• Manage requests for reports to determine if they should be developed and if so, what the timing should be. 

Agent and Broker Classifications  Work with Head of Distribution, Distribution Management team, and Data & Analytics to maintain and monitor our new agency classifications. 

• Track all agency classifications and work with Distribution Management to ensure alignment on classifications of our Agents and Brokers. 
• Work with Regional Managers on proper reporting on our classifications.  
• Work with Data & Analytics and Distribution Management to determine if Territory Managers can meet the estimated level of contacts based on new agency classifications. 

Agency Profiles  Work with Head of Distribution, Distribution Management team, and Data & Analytics to develop a much better profile of our agent and brokers. 

• Work with Distribution Management and their Territory Managers to ensure agency profiles are regularly updated.   
• Develop share of wallet expectations to ensure meaningful and relevant relationships with our agents and brokers. 

Agency review process 

• Produce monthly reporting on our Premier Trading partners working with Distribution Management to be shared with Executive Management Team. 
• Conduct regular monitoring and reviews of all of key agents and brokers. 
• Monitor and track all Agency Incentive Plans 
• Work with Head of Distribution, Distribution Management team, Data & Analytics, Finance and other relevant parties within Guard to ensure we have proper visibility and monitoring of all of agent and broker incentives. 
• Track all agency incentives and estimate projected additional costs of these incentives for each year 
• Ensure wording of these incentives is reviewed by legal, communications, finance, actuarial and any other necessary parties. 

Consistency of Agency Engagement Work with Head of Distribution, Distribution Management Team, Production Underwriting, Product, and Marketing and Communications to develop and disseminate key talking points for our Distribution team to e