Senior Coordinator, Case Management

Title: Senior Coordinator, Case Management

Employee Classification: Sr Student & Pgrm Coordinator

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Enrollment Management -Gen

Department: UNT-Integrated Student Svc Ctr-164820

Job Location: Denton

Salary: 47,232.00

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.   We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.   Learn more about the UNT System and how we live our values at www.UNTSystem.edu.  

Department Summary

The UNT One Stop is part of the university's Division of Enrollment Integrated Student Services team. Committed to enhancing the overall student experience, this innovative team unites diverse expertise and resources from across the Division to seamlessly support students throughout their UNT journey. The One Stop's goal is to simplify student interactions with the institution and create a supportive environment that helps students navigate key enrollment and financial processes with clarity and confidence.

Position Overview

The Senior Student & Program Coordinator for Case Management serves as part of a combined Strategy, Training, and Quality Assurance team that supports both the UNT One Stop and Student Accounting in delivering consistent, high-quality service across all student interactions. The position provides friendly, professional, and high-quality service for all aspects of student enrollment and financial business. This role plays a lead part in coordinating and resolving complex student cases through a holistic and proactive case management model. The coordinator serves as a key liaison among the UNT One Stop, Student Accounting, Financial Aid, Registrar, Admissions, and the Student Money Management Center to ensure issues are addressed efficiently and collaboratively. The position also serves as a subject-matter lead for case management processes, CRM data tracking, and analytics to identify trends, improve response times, and strengthen the overall student experience.

Minimum Qualifications

Bachelors degree in a related field and two years of student services, student affairs, counseling, advising or related experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Strong organizational and analytical skills with the ability to manage and prioritize multiple complex cases. Exceptional written and verbal communication skills, with the ability to synthesize and relay information clearly across departments. Advanced proficiency with Microsoft Office, CRM systems (such as Salesforce), and reporting/analytics tools. Proven ability to foster cross-departmental collaboration and maintain a student-centered approach. Knowledge of university enrollment processes, financial aid, student accounts, and case management best practices.

Preferred Qualifications

Experience working in a higher education environment, preferably within a One Stop, Financial Aid, Registrar, or Student Accounting office. Experience using case management systems, data reporting tools, and student CRMs (PeopleS