Senior Coordinator of Academic Advising

Position Title & Department:

 Senior Coordinator of Academic Advising; School of Business Posting #

5212

Department Description:

The Knauss School of Business at USD embraces a stewardship approach to business education. Stewardship requires businesses to protect and care for society in pursuit of a greater good.  The Knauss School community of faculty, staff, students and graduates, embrace stewardship by applying values-driven, free-enterprise skills to improve businesses, industries, and the lives of people in our community and around the world.  We provide academically rigorous, relevant and values-based education and research.  Degree programs in the Knauss School of Business are AACSB accredited, with the undergraduate and MBA programs being highly ranked both domestically and internationally.  www.sandiego.edu/business/about/

University Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

The Senior Coordinator of Academic Advising plays an integral role in providing academic and student support for undergraduate and graduate business students. The Senior Coordinator supports academic advising and operational logistics. The Senior Coordinator provides daily assistance and guidance to members of the Student Success team, supporting business processes, operations and special projects and activities. The Senior Coordinator plays a key role in the successful logistical operations of specific academic programs by managing course registration. The Senior Coordinator collaborates with other Knauss School of Business employees and across academic program suites to improve student retention and support overall retention goals. The Senior Coordinator must have excellent verbal and written communication skills and the ability to prioritize and multitask during busy times in the office. The ability to work some evenings and weekends to accommodate the schedules of various student classes and co/extracurricular activities is required.

Duties and Responsibilities:

Academic Administration 

• Manage appointment system to ensure a streamlined process for students, advisors and staff.

• Monitor the Advising Support emails in case management, handling non-routine student inquiries and directing students to appropriate university resources. 

• Assist students with questions on options and procedures related to: articulation  agreements, transfer of credits, independent studies, substitution/waiver of residency, non-affiliated international program transfer evaluations, course overloads, and graduation petitions as related to their program of study. 

• Support the SSC with all processes related to the onboarding of transfer students, including responding to messages, communication for the registration and advising  process, and coordinating transfer student registration and advising activities.

• Support the SSC with all processes related to the declaration of major and onboarding process for continuing students. 

• Develop and manage business processes for all form submissions between students, advisors, deans, registrar, department chairs, and other departments. 

Operational Logistic