ETC Programs Manager

Posting Start Date:

January 9, 2026

Posting End Date:

January 23, 2026

Position Number:

80000357

Union:

Non-Union

FLSA Status:

Salaried Exempt

Department:

Toll Collection Operations

Salary Grade:

E-4

Salary Range:

$87,315.09 - $122,351.22

Employment Type:

Full Time

Building Location:

Central Office Building

Building Street:

700 S. Eisenhower Boulevard

Building City:

Middletown

Building State:

Pennsylvania (US-PA)

Building Zip Code:

17057

Work Schedule:

Flexible Work Options

 

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.

 

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

• Hybrid Work - combination of remote and in-person reporting
• Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days

*Some options may require completion of probationary period. 

 

The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options. 

 

Applicants must be currently authorized to work in the United States on a full-time basis.  The Commission will not sponsor applicants for work visas.

Job Purpose and Summary

This position is responsible for supervising and coordinating an Electronic Toll Collection (ETC) program area such as the Customer Assistance Center, Customer Service Operations or Revenue Enforcement & Collections for the Pennsylvania Turnpike Commission (PTC). The incumbent administers various programs and projects for an assigned area(s). Work is performed with independence and reviewed by a superior for attainment of program goals, completion of projects, and overall performance. Supervision is exercised over professional staff. 

Essential Functions & Responsibilities

Supervises and provides guidance to staff including performance management, delegation of work assignments, and review of work product.

Supervises the administration of designated ETC programs and special projects. Ensures business logic and workflow processes are handled with a lean approach. Identifies potential issues and upcoming needs for change. Ensures appropriate support is provided for assigned ETC program area.

Develops and implements ETC program goals, objectives, business plans, and priorities, including measures to monitor operations by using informed assumptions and data-driven analysis. 

Implements recommendations for program improvements, enhancements, or to address changing business needs. Leads the implementation and testing of system changes. 

Responsible for performing detailed analysis, creation of reports and overall review as it relates to ETC programs to identify and resolve potentially harmful issues and monitor productivity. Develops reports and recommendations for upper management.

Reviews and develops policies, manuals, presentations, training materials, and other applicable documents related to ETC programs. Develops business requirements and business processes. Familiarizes employees with policies, procedures and regulations and ensures compliance. 

Supervises toll enforcement collection efforts, payment plan obligations and vehicle registration suspension/restoration processes for the toll enforcement program. 

Participates in budget preparations and monitors applicable budgets throug