PW1100G Customer Technical Service Engineer - Hybrid or Remote

Date Posted:

2025-04-23

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do:

The focus of this team is to manage and resolve technical issues for PW1100G-JM  hardware in order to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&C’s), In-Flight-Shut-Down (IFSD) rate, reduction of operator maintenance burden, etc.

• You will coordinate closely with various P&W engineering groups, P&W Customer Programs & P&W field offices to support technical issues and monitor our growing fleet of Airbus A320/21 NEO aircraft powered by the PW1100G-JM engines.

• Working directly with airlines worldwide to help them resolve technical issues relative to the operation and performance of the PW1100G-JM engine

• Working closely with field offices, customer support, engineering and performance to support investigations and/or questions from the field.

• Analyzing PW1100G-JM operational events to resolve root cause utilizing Digital Flight Data Recorder (DFDR) data, fault messages and fault codes along with airframe generated reports such as the Post Flight Report (PFR) and various Gas Path Advisory (GPA) reports

• Providing problem solving advice to airlines around the world through usage of the PW1100G-JM Troubleshooting Manual (TSM) and the Aircraft Maintenance Manual (AMM).

• Monitoring the fleet to identify potential emerging issues relating to engine control and the Electronic Engine Control (EEC) to advise management accordingly.

• Ensuring prompt investigation closure for engine operational events. Provide closure reports to the customer, airframer and authorities in a timely manner when required.

• Identifying and incorporating improvements to the TSM based on lessons learned and customer feedback.

• Providing technical material and/or on-site support for regional forums and conferences.

• Supporting on-time delivery of key metrics for EagleNet case closures, FAA reporting and event investigation reports.

• 10% Travel

Qualifications You Must Have

• A Bachelor of Science in Engineering with a minimum 5 years relevant experience, or An Advanced Degree in a related field and minimum of 3 years experience.

• Must be a U.S. person/permanent resident "Green Card" holder

Qualifications We Prefer

• Engineering experience with gas turbine engines.

• Demonstrated ability to manage multiple activities.

 

What We Offer:

• Relocation Package

• Benefits

 

Learn More & Apply Now!

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be