Senior Lead Program Manager Experiences & Services

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Marketing Program Management enables Airbnb’s teams to operate as effectively and efficiently as possible, driving Airbnb’s priorities through seamless day-to-day operations, strong stakeholder alignment, with an eye towards scale and efficiency. 

You bring creativity to the operational aspects of a design team and deal with solving the “how,” freeing up your peers to focus on crafting the “what.” You anticipate how decisions are made, persistently explore and uncover new ways of doing things, and work collaboratively with stakeholders. You have demonstrated strong performance in your prior roles; you thrive in ambiguity and demonstrate problem-solving leadership with limited oversight.

 

The Difference You Will Make:

The Senior Lead Program Manager (PgM Lead) on the Product Marcom team leads large, complex, cross-company on-product and strategic initiatives, partnering closely with various partners to ensure that what we promise in Marketing is what we deliver in our product. As the Program Management Lead, you serve as the bridge between Marketing and critical business functions such as Product, Design, Creative, Engineering, Business Ops, Supply, Globalization, Legal, Business Affairs, Policy and Comms teams, aligning stakeholders and shepherding teams through the process of bringing our strategic initiatives to life. You will lead the end-to-end scoping, planning, execution, and launch of initiatives to deliver success for our product, hosts, and guests. 

As the Senior Lead Program Manager you will thrive and lead others from ambiguity to clarity; You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.

 

A Typical Day: 

• Define initiative level program roadmap with macro-view of all supporting workstreams, ensure work delivers on goals, and drive the overall program to completion.

• Scope, define, and manage on-product and cross-functional marketing strategic initiatives and programs: define actionable plans, resourcing, and sequencing for large bodies of work:
• Drive a successful implementation by aligning and influencing relevant stakeholders across teams and markets and driving scope, resourcing, and workflow management.
• Provide up-to-date visibility into current projects, resource utilization, team performance and product health across your teams and leadership
• Facilitate regular project status and design review meetings. Ensure right stakeholders and cross-functional team members are involved, document decisions and actions items, and follow up with owners on commitments.
• Identify and predict obstacles, collisions, and risk to projects across multiple teams and seek solutions to eliminate them.
• Balance competing priorities and adjust resources as necessary.

• Establish and manage team operating rhythm, including communication structures, project templates, sprint cadence, review forums and leadership cadence.
• Define and manage how the team interfaces with other critical business functions such as Product Marketing, Design, Engineering, Marketing, Creative, Business Ops,  Supply, Legal, Policy, Globalization and Comms.

Your Expertise:

• 13+ years experience in Consulting, Program Management, Product Management, Project Management.
• Blend of digital product and marketing experience.
• Track record of managing and shipping impactful product and/or marketing initiatives in a large digital product org.
• Long-term strategic thinking balanced with near-term execution skills. Distinctive problem-solving skills.
• Proven ability to build strong relationships and influence business leaders.
• Demonstrable skills and experience in mediation, negotiation, and conflict resolution.
• Demonstrated track record successfully managing ambitious and operationally complex projects with cross-functional teams.
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