Sr. Business Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Job Description

The Opportunity
 

We are seeking a highly motivated Business Analyst to join our Personal Investing Product team, discovering and delivering solutions for John Hancock’s direct to consumer wealth channel. This role enables our investor’s purchase journey and engagement with John Hancock products and services by identifying opportunities that move our strategy forward and designing and building solutions to capitalize on those opportunities.
 

Responsibilities

• Identify complex operational business issues and develop creative solutions involving workflow procedures and/or new technologies that are consistent with business long-term strategic plans.
• Create integrated strategic solutions by working with products owners to define technical requirements and with customer support teams to define new procedures.
• Deliver sophisticated solutions with structure: identify, track and execute business readiness/technical tasks often by yourself or through others. Mitigate risks, issues, and dependencies impeding your objective.
• Identify resource needs for implementation and establish roles, expectations, and goals with team members.
• Plan and implement measurement solutions to determine success and oversee ongoing improvement, as necessary.
• Oversee and manage implementation support, including identifying procedure documentation/training needs and triaging system issues, working with product owners and system teams to help prioritize resolution steps.
• Provide effective and regular communication within the implementation team, stakeholders, sponsors and management.
• Represent and advocate for Personal Investing in initiatives across the organization impacting product and customer support, ensuring needs are appropriately addressed.

Requirements for this role

• Bachelors’ degree
• 5+ years progressive business analysis and/or project management experience supporting significant business initiatives.
• Prior experience in executing complex, multi-dimensional technology and business process initiatives within an agile methodology framework.
• A sound understanding of retirement/retail financial products, asset retention/gathering business, services and distribution models.
• Proven experience in stakeholder management (both internal and external). Collaborative mindset with good persuasion and influencing skills.
• Passion for, and experience in, delivering superior omni-channel customer experiences.
• Ability to influence and drive sustainable change across a diverse set of constituents.
   

What motivates you?

• Obsessing about customers, listening, engaging and act for their benefit.
• Thinking big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
   

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity!
• We create opportunities to learn and grow at every stage of your career!
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end o