Assistant Director, Administration

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Position Summary:

Florida Atlantic University is seeking an Assistant Director, Administration - Boca Raton, FL

The Assistant Director, Clinic Administration reports directly to the Director for Student Health Services (SHS) and is responsible for supporting the following functional areas within SHS: Clinic and business operations, quality, human resources, training and education, accounts payable and receivable, and accreditation.

Operations

• Provide leadership, management, and support for clinic operations.

• Facilitate the coordination of care and service offered to patients.

• Maintain knowledge on all accepted health plans.

• Prioritize collecting accurate information for billing process.

• Participate in accounts payable and receivables functions.

• Support patient access operations including but not limited to registration, scheduling, required forms, insurance verification, check-out, medical records management, immunization compliance and related functions.

• Support business operations including but not limited to accounts payable, invoice audits and prompt payment, and check deposits.

Quality

• Identify opportunities to assess quality through activities, studies, and peer reviews, draft reports, and present findings to committee members and staff.

• Utilize data analysis and industry standards to advance a culture of quality care.

Human Resources

• Maintain and manage all personnel functions for Student Health Services, processing all appointments, status changes and terminations, working with other University departments to ensure prompt processing. 

• Maintain personnel files, post positions and schedule interviews. 

• Assist with onboarding employees, including but not limited to training, IT access, building access, distributing keys and acclimating employee to the department.

Training & Education

• Maintain and manage tracking of all required staff training for accreditation purposes. 

• Arrange for staff training access and communicate instructions for the following: CPR/BLS, Fit Testing N95, SAFE Zone, FERPA, HIPAA, Fire Safety, Fire Extinguisher, Office & Workplace Safety, Bloodborne Pathogen, Biological Safety, working with vulnerable populations, Patient Safety Organization, Anti-Harassment-Anti Discrimination, Title IX, and Kognito.

Accreditation

• Support accreditation requirements.

• Draft, Review, and approve policies and procedures.

• Train staff on policies and procedures.

Other

• Promote a positive and cooperative work environment by communicating problems and workflow issues with supervisor and handle conflict in an appropriate manner.

• Supervise direct report staff.

• Cover front desk when short-staffed.

• Serve on the SHS Executive Committee, Clinical Operations Committee, and Quality Management Improvement Committee. Represent SHS on University-wide Committees.

• Additional job-related duties as assigned.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

• State retirement options including tax-deferred annuities and Roth 403(b) plans.

• State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

• Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php

• Sick Leave Pool Program

• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (a