Hospital Lab Technician/Client Services Representative - Pathology Outreach, Westwood

General Information

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Work Location: Los Angeles, CA, USA Onsite or Remote Fully On-Site Work Schedule Tuesday - Saturday 9:00am – 6:00pm, with ability to participate in an on-call rotation including rotating weekends and holidays Posted Date 03/23/2026 Salary Range: $34.41 - 45.38 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 29748

Primary Duties and Responsibilities

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The Westwood Clinical Laboratory is seeking an experienced and customer-focused Client Services Representative to join our team. In this role, you will serve as a key point of contact for internal and external clients, ensuring timely, accurate, and professional support across a wide range of laboratory service needs. Duties include:

• Answer and triage incoming calls, providing prompt assistance and exceptional customer service.

• Respond to inquiries regarding service issues, test information, supplies, and requests for clinical or anatomic pathology reports.

• Manage follow-up on test cancellations and outstanding clinical pathology requests.

• Coordinate the return of consult slides/blocks, and oversee report printing and distribution.

• Maintain and fulfill laboratory supply inventory; process client supply requests.

• Accession molecular and cytogenetic tests.

• Collect billing information for consult cases.

• Prepare professional correspondence, spreadsheets, and documentation.

• Provide back-up support for slide sorting and distribution.

• Assist with photocopying, file maintenance, and incoming/outgoing mail handling.

Salary Range: $34.41/hour - $45.38/hour

 

Job Qualifications

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• At least 2 - 3 years of Client Services or related experience in a clinical laboratory environment.

• Ability to participate in an on-call rotation.

• High school diploma or equivalent (e.g. GED or HiSET)

 
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.