Director of Therapist Onboarding

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Director of Therapist Onboarding at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We are seeking an experienced, strategic, and operationally minded Director of Therapist Onboarding to lead our global therapist onboarding function. This individual will oversee a large, cross-functional team responsible for onboarding and credentialing thousands of licensed providers across the U.S., EU, and other emerging markets. This role is pivotal to the success of our Provider Network—ensuring we scale efficiently, maintain quality, and adapt quickly as we expand into new provider categories and geographies.

You will not only own the day-to-day operations of therapist onboarding but also shape the long-term strategy for growing and evolving our provider ecosystem. This includes building scalable processes, managing performance, driving automation, and collaborating with cross-functional partners in Product, Clinical, Legal, and Marketing to support company growth initiatives.

What will you do?

• Lead the expansion of onboarding operations across new geographies and provider categories).
• Collaborate with leadership on market-entry strategies and design onboarding processes tailored to local regulations and standards.
• Evaluate and pilot onboarding models for different provider types while maintaining compliance and quality.
• Oversee all aspects of therapist onboarding, including license verification, interviews, background checks, and activation.
• Optimize key funnel metrics: conversion rates, time-to-activation, and therapist retention.
• Partner closely with Product and Engineering to drive tooling improvements and automation at scale
• Manage and mentor a large, distributed team of 30+ onboarding professionals, including full-time employees, contractors, and vendor-managed resources.
• Set clear goals, KPIs, and development paths for direct reports, creating a culture of accountability, collaboration, and continuous improvement.
• Structure the team to support multiple time zones and onboarding coverage.
• Foster a values-driven team culture focused on quality, professionalism, and client-centered onboarding.
• Own licensing and sanctions monitoring across all operating regions.
• Maintain audit-ready processes and respond to regulatory changes with agility.
• Collaborate with Clinical and Legal teams to uphold and strengthen quality-of-care standards.
• Serve as the internal and external voice of therapist onboarding in strategic discussions, partner meetings, and regulatory engagements.
• Educate internal teams and external stakeholders on onboarding policies, requirements, and performance.
• Stay current on industry trends, competitive benchmarks, and emerging provider models.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three