Collections Senior Process Associate

Short Description

As a member of the team, you will focus on meeting service levels, key measurement targets and high quality and cost-effective services while overseeing the process (or part of process) according to Capgemini methodologies and policies.

Qualifications

• English and Italian - B2 level

• Highschool diploma is mandatory

• Microsoft Excel skills

• Customer service skills

• Strong interpersonal and negotiation skills

• Team player attitude

• Minimum 6 months of experience in financial area (O2C roles preferably)

Job Responsibilities

• Responsible for chasing outstanding invoices from customers of our clients

• Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively

• Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt

• Manages an AR portfolio. Responsible for achieving cash collection and ageing targets

• Negotiates, implements and documents payment solutions with customers

• Builds and maintains strong relationships with external customers

• Escalates disputes and protracted nonpayment situations in accordance with engagement policies

• Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions

• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio