Automotive Service Advisor - Toyota Boston

About Asbury
Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.


Automotive Service Advisor (Service Writer Experience Preferred)

Join One of New England's Fastest Growing Toyota Dealerships

Compensation: $70,000–$150,000+ Per Year (wage is comprised of base salary and % of department profit to be determined as part of pay plan)

*Sign On Bonus Package available for qualified candidates

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years and experience within the industry, education, etc.


We Opened Our Doors... and the Response Has Been Incredible.

Toyota of Medford was built with one vision—to redefine what the dealership experience should be.

Just weeks after opening our brand-new, state-of-the-art facility, we've experienced tremendous growth. Our service department is thriving, our guest count continues to increase, and we're expanding our team to keep pace with the overwhelming response from our community.

That's why we're looking for another exceptional Service Advisor.

This isn't simply another dealership position.

It's an opportunity to build a long-term career with a team that's raising the bar for guest service, professionalism, and operational excellence.

If you're someone who enjoys building relationships, thrives in a fast-paced environment, and believes every guest deserves an exceptional experience, we'd love to meet you.


Why Toyota of Medford?

Great dealerships aren't built by buildings.

They're built by great people.

At Toyota of Medford, we've assembled a team of professionals who are passionate about serving others, committed to continuous improvement, and driven to succeed together.

Here, you'll find:

• A beautiful, state-of-the-art Toyota facility

• One of the busiest and fastest-growing Toyota service operations in New England

• A steady flow of guests and exceptional earning potential

• Industry-leading technology and modern service processes

• Leadership that believes in coaching, mentoring, and promoting from within

• A culture built on teamwork, accountability, and respect

• The stability and career opportunities of one of New England's most respected automotive organizations

Our goal isn't simply to become the biggest.

Our goal is to become the dealership guests recommend, employees are proud to represent, and competitors aspire to emulate.


Your Opportunity

The Service Advisor is one of the most important positions in our dealership.

You are the trusted advisor.

The communicator.

The problem solver.

The person who turns an ordinary service visit into an exceptional ownership experience.

Every interaction is an opportunity to build trust, create loyalty, and earn a customer for life.

If that responsibility excites you, you'll fit right in.


What You'll Do

As a Service Advisor, you'll serve as the primary connection between our guests and our award-winning service team.

Responsibilities include:

• Welcome every guest with professionalism, warmth, and urgency

• Listen carefully to customer concerns and understand their needs

• Perform vehicle walk-arounds and accurately document service requests

• Recommend maintenance and repair services with honesty and transparency

• Schedule maintenance, repairs, and recall appointments

• Communicate clearly with technicians to ensure accurate diagnosis and timely repairs

• Keep guests informed throughout the repair process with proactive updates

• Review completed repairs to ensure every concern has been addressed

• Deliver vehicles with confidence while explaining completed work and future maintenance recommendations

• Build long-term relationsh