Customer Service Representative

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

• Answer inbound calls and make outbound calls, providing excellent customer service for our customers. This includes redirecting customers to the proper channels for support and proper departments.
• Process credit cards for chargeable customer interactions.  
• Resolve basic support issues.  
• Monitor mailboxes and respond in a timely manner.
• Track and document all interactions in the proper tools.    
• Participate in continued education, including department updates, live training sessions, assignments, and quizzes.
• Participate in scheduled meetings. This includes a quarterly meeting after hours with the team.  

Qualifications

• High school diploma required.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Experience in a customer service environment, preferably in a high-tech setting.
• Effective time management skills, including the proven ability to manage projects with tight deadlines.
• Ability to perform several tasks concurrently with ease and professionalism.
• Ability to work in a fast-paced environment.
• Knowledge of Xactware products and methodologies preferred.
• Strong computer/Internet skills and proficiency with MS Office products.
• Professional appearance, demeanor, and a strong commitment to excellence.

#LI-MB1

Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale.

We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.
• Be Remarkable by doing something better each day in service to our customers and each other
• Add Value by delivering immediate and sustained results that drive positive outcomes
• Innovate by redefining what’s possible, embracing challenges, and pushing boundaries

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and