Operate CoE - Senior Solution Specialist (Senior Manager), across the A+C operating model - National_Office

Work You’ll Do:
As a Senior Solution Specialist within the Operate Solution Hub, you will be responsible for owning the end-to-end solution design for market offerings inside your own Offering Portfolio, with a strong emphasis on estimation and pricing. These deals could have any combination of Application Management Services (AMS), Infrastructure Management Services (IMS), Cloud Managed Services (CMS), or Business Process Outsourcing (BPO) across industries. The Operate Solution Hub is designed to drive an optimum process for solutioning and pricing cross-Operating Portfolio/tower operate deals, reducing friction for cross-Offering Portfolio pursuits and optimizing review. By providing services such as inputs for deal qualifications, benchmarks/effort estimation, and solution/pricing review, the Operate Solution Hub will be a focused space to increase win rates and profitability.

Recruiting for this role will end on 4/17/2025.

Key Responsibilities may include:

Solution Design and Architecture

• Develop pricing and estimation-specific narratives, Total Cost of Ownership (TCO) analysis, business case development, and reviewing pricing model inputs.
• Create and refine deal shapes with a focus on pricing strategies and cost optimization.
• Bring in multi-offering synergies in deal solutioning from the OP perspective, with a particular focus on estimation and pricing integration.

• Review and provide feedback on key contracting terms and Service Level Agreements (SLAs).
• Develop estimation frameworks and pricing model frameworks.

Client Interaction and Collaboration

• Articulate integrated solutions to clients by leading presentations on pricing-focused solution storyboards.

• Embed multi-offering synergies and create value propositions for client requirements, emphasizing estimation and pricing benefits.

• Lead the solution team during client discussions, orals, and due diligence.

Internal Coordination

• Collaborate closely with all stakeholders of the pursuit.
• Help run pricing review meetings with internal stakeholders.
• Work closely with Transition and delivery teams on delivery feedback loops, ensuring pricing strategies are maintained.
• Provide leadership and collaborate with other industry Subject Matter Experts to come up with business aligned metrics, such as Business Level Agreements (BLAs) and Experience Level Agreements (XLAs), with a focus on pricing efficiency.

Qualifications

• Senior Manager
• Education (Undergrad or Masters): MCA, BCA, BE/BTech in CS, IT, or any Business major

• 10-15 years of experience

• Focused on quality results (analyses and deliverables)
• Pricing strategy and cost optimization expert
• Highly experienced with multi-offerings as it relates to solutioning and commercial models
• Strong analytical and consulting skills, including