1003 Weighmaster/Customer Service Specialist #6360

GROW WITH US

As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment.

We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high caliber service. We are a collaborative and supportive team and looking for a motivated self-starter to join us!

We encourage Recology employees to G.R.O.W. with Us professionally and personally by:

• Giving Back to our communities.
• Recovering Resources to achieve their best and highest use.
• Owning a company that provides quality service and protects the environment.
• Working Together to achieve our common vision, a world without waste.

You can G.R.O.W. with Us by becoming our Weighmaster / Customer Service Specialist

THE ROLE

Weighmaster: Provides general recordkeeping, customer service and administrative support at truck scales and in office. 

Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact.  Ensures services are provided in a courteous manner by observing customer service standards, established by management.

ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:

Weighmaster:

• Directs trucks to scale and records full and empty weights.
• Calculates fees due according to net load weight and collects fees or records charge.
• Compiles record of garbage weights by category (such as recycle).
• Monitors truck radio. Responds in case of emergency or problem.

Customer Service Specialist:

• Answers telephone, or greets customers at counter.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Communicates with customers, peers, supervisors and managers, and representatives from other departments or subsidiaries about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles hot calls; escrow; bankruptcies; delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

QUALIFICATIONS 

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.  A typical way to qualify is:

• Three years related experience and/or training in office or public contact work.
• Principles and practices of job site safety, potential job hazards, and state and local regulations.
• Basic computer programs.
• Mathematical computations.
• High School Diploma or GED preferred.

Skills and / or Ability to:

• Ability to promote