IT Technical Delivery Coordinator

Are you passionate about bridging the gap between business needs and technical solutions? Do you thrive in dynamic environments where you can facilitate impactful change? If so, we have the perfect opportunity for you!

We are looking to add a Technical Delivery Coordinator to join our Information Technology team in Waukee. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning. At Holmes Murphy, we are dedicated to innovation and excellence in brokerage services. As a Technical Delivery Coordinator II, you'll play a crucial role in ensuring our solutions meet the highest standards of quality and efficiency.

 

What You’ll Do: 

• Facilitate Business Requirement Sessions: Collaborate with stakeholders to develop comprehensive documentation that aligns with business needs.
• Translate Requirements: Convert business requirements into functional specifications, including data mapping, in collaboration with IT resources.
• Coordinate System Testing: Ensure successful implementation of new and enhanced systems through rigorous testing.
• Provide Production Support: Identify, resolve, document, and communicate production support issues effectively.
• Support Training Initiatives: Assist the learning and development team in creating and executing training documentation and release notes.
• Research Solutions: Determine if existing solutions meet business requirements.
• Implement Best Practices: Ensure consistency and maximum value in the solutions we provide and support.
• Special Projects: Take on special projects and other duties as requested.

 

What We’re Looking For:

• Business Analysis Expertise: Understanding of business analysis concepts and techniques for requirements elicitation, project scoping, and planning.
• Communication Skills: Ability to tailor messages to specific audiences.
• Project Management Knowledge: Basic understanding of Project Management and SDLC processes.
• Problem-Solving Abilities: Ability to apply common sense understanding to carry out instructions and deal with problems involving several variables.
• Commitment to Learning: Willingness to pursue relevant designations and continuing education.
• Physical Requirements: Ability to exert up to 10 pounds of force occasionally.

 

Qualifications:

• Education: Bachelor’s Degree or equivalent experience required
• Licensing: Business analyst certification (e.g. IIBA Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PBA)) a plus.
• Experience: 3+ years business analysis experience. Prior Salesforce experience or exposure a plus.

 

Benefits:  In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. Yo