Operations Technology Project Engineer

Position Title: Operations Technology Project Engineer
Location: Dallas, TX or Ashburn, VA

Your role 
The Operations Technology Project Engineer role is a unique mixture of project coordination and technical expertise. Reporting to the Sr. Manager of Systems Install this role will see to the successful implementation of Operations Technology (OT) updates, refreshes and replacements helping to ensure Digital Realty’s OT security posture remains strong. The role will be assigned an area of responsibility concentrating on OT updates, refresh and replacement projects on those specific sites.

What you’ll do 
•    Drive the execution of site projects with the goal of updating OT end devices while keeping within DLR’s strict change management processes. 
•    Ensure that trust is maintained between our team and the local site team by understanding the challenges encountered by the site and with overly clear communication. 
•    Manage communication with the site teams on what work is to be done, by whom and when. 
•    Collaborate with management, stakeholders, and vendors to clearly communicate project goals, schedule, progress and closeout. 
•    Cooperate with others in your department to meet the groups goals. 
•    Make educated decisions on what work can and should be completed by oneself and what work can and should be completed by the vendors.
•    Create and update work orders in tools like MCIM and Service Now
•    Create and edit work guides or method of procedures regarding the update and replacement of OT end devices
•    Use tools like Smartsheet, Microsoft project and alike to update fields as progress is made.
•    In many cases, execute remote firmware upgrades of OT end devices following a detailed MOP (method of procedure) using web-based and workstation-based tools issued by the Operations Systems Support team.  
•    Manage local OT vendors in the execution of update or replacement work by ensuring they follow the same rigorous standards we follow internally. 
•    Maintain clear documentation on risks and issues encountered through the life cycle of the project. 
•    Work with IT counterparts to ensure latest compliance scans are up to date with the reality on the ground. 
•    Stay up to date with the latest cyber security releases to help the team identify new targets for update.

What you’ll need
•    Three years or more of relevant experience working with operations technology such as BMS, EPMS, or PLC systems. 
•    Extensive proficiency configuring and installing OT technology (ethernet gateways, meters, protocol converters, environmental monitoring and alike)
•    Bachelors degree in a technical field is desired. 
•    Demonstrated excellence in executing technical projects as a subject matter expert in the technology being implemented. 
•    Ability to think critically and identify risks before and during the execution of work.
•    Firm understanding of critical space awareness. 
•    Ability to comprehend, analyze and interpret complex project documents and to manage multiple projects simultaneously.
•    Competent in the use of software products including Microsoft Word, Excel, PowerPoint, Project, and Visio. Knowledge of monitoring, control, and maintenance management systems.
•    Extensive experience using tools like Modscan, pico scope and Wireshark.
•    Ability to review and run reports from a Wireshark capture.
•    Excellent verbal and written communication skills including the ability to present and communicate to internal customers.
•    Ability to analyze and assess problems affecting critical operation of facilities, and propose solutions, at times with limited information.
•    Firm understanding of how OT systems support the critical nature of data center facilities and ability to think ahead to avoid service impact.

A bit about us 
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our Digital team 
Operations
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of oppor