Senior Technology Operations Analyst - Trading Floor Desktop Support

About this role:

Wells Fargo is seeking a Senior Technology Operations Analyst to join our Chief Technology Office (CTO) team and support our Corporate Investment Banking Line of Business.

You will be responsible for providing platinum level desktop support to Trading, Banking, and Corporate Real Estate employees by analyzing clients’ needs and determining impact on the client and systems environment.  You will participate in the planning, installation, and implementation of new or modified desktop and desktop related hardware, software, applications, or operating systems to meet clients’ requirements.

In this role, you will:

• Lead or participate in initiatives and projects and act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments

• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement

• Analyze moderately complex technology operations issues which require in depth review and contribute to the resolution of complex issues

• Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures

• Collaborate with management and teams to answer questions or resolve problems

• Provide activity, progress and status reports to management and keep management posted of any critical issues

• Provide accurate problem identification, ticket documentation, customer and vendor dialogue

• Contribute to planning related to technology operations projects or deliverables

• Plan and design, document and enforce escalation policies and procedures

• Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution

• Provide Level 1, Level 2, and some Level 3 support for Desktop, Virtual, and Mobile Devices

• Participate in Move, Add, and Change (MAC) activities with flexibility to work after business hours

Required Qualifications:

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of experience analyzing moderately complex desktop and application support issues which require in depth review

• 4+ years of experience providing desktop support at an enterprise level

Desired Qualifications:

• 4+ years of experience with desktop and laptop hardware configurations for Dell, HP, and Lenovo

• Intermediate troubleshooting and problem-solving skills with Windows 10 and 11 Operating System

• Experience with Command Prompt and PowerShell with scripting and automation

• Knowledge and understanding of technology support: printer configuration, repairs, and maintenance

• Strong analytical skills with high attention to detail and accuracy

• Excellent verbal, written, and interpersonal communication skills

• 2+ years of ServiceNow experience

• 1+ year of experience with encryption technologies

• Expert in supporting the Microsoft Office suite and ability to troubleshoot Excel Add-in and Macro issues

• Experience with tablets and mobile devices (iOS and Android)

• Exposure to desktop network connectivity diagnostics and troubleshooting (Including Wi-Fi)

• Experience with software troubleshooting and analyzing log files

• Experience with various hardware platforms and diagnosing failed components

• Versed in various remote access technologies

• Experience supporting an Active Directory integrated environment and Azure/Intune

• Exposure to a Financial environment

• Experience supporting Market Data applications

• Fundamental knowledge of Cloud Computing

Job Expectations:

• Willingness to work 100% on-site at stated location on the job opening

• Flexibility to work in a 24/7 environment

• Ability to work on call as assigned

• Flexibility to work rotating shifts (Monday - Friday 6:00 am – 6:00 pm with the ability to stay late as needed)

• This position is not eligible for Visa sponsorship

• Relocation assistance is not available for this position

Posting End Date: 

26 Sep 2025

*Job posting may come down early due to volume of applicants.