Learning & Development Lead

Company Description

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

Job Description

Opportunity at a Glance

***THIS IS AN IN-OFFICE OPPORTUNITY FOR ARIZONA LOCATION***

Reporting to the Manager, the Lead will plan, lead, and execute initiatives within a Learning and Development function that supports over 450 stakeholders within the Enrollment and Student Success teams. The Lead will be significantly connected to the university's transformation workstream, consulting with leaders across different university functions to ensure development needs are identified and executed timely. The Lead will leverage coaching and performance development experience to support the continued development of colleagues at different levels in the organization. The Lead will also plan and lead colleague onboarding programs, and other trainings as needed. The Lead possesses a strong, consultation skillset to effectively partner with stakeholders across the business, delivering on the needs to support major initiative launches. The Lead also functions as a role model, demonstrating a culture of care consistent with our mission, vision, and purpose.

Responsibilities

• Plans, leads, and executes learning and development initiatives in a consulting and end-to-end capacity.

• Lead cross-functional leadership development initiatives, providing consultation and recommendations to senior-level leaders on curriculum, coordination, and execution (in both virtual and on-site training environments).

• Strategize, recommend, and execute learning solutions and resources to support the continued development of our Enrollment and Student Success leadership teams.

• Leverage skills and experience in coaching and performance development to support the continued development of colleagues at different levels in the organization.

• Lead performance optimization and talent enablement programming within transformation workstreams across university functions.

• Serve as a training partner on product, technology, and recruitment initiatives and by request. Includes evaluating requests, recommending and developing a scope of work, and executing the design, development, and delivery of the instruction or resource.

• Plan and lead colleague onboarding programs, and other trainings as needed.

• Establish and manage a program evaluation process, recommending time and planning for L&D curriculum updates to ensure delivery of up-to-date and relevant information to stakeholders.

• Support the evolution of the L&D tech stack, actively looking for and developing solutions in coaching and AI tools, conversational analytics, and other technologies.

• Actively track and report on metrics tied to the impact and KPIs of the L&D strategy.

• Establish and maintain relationships with cross-functional stakeholders at all levels of the university and organization.

• Demonstrate continuous development in the field of training and development by staying abreast of learning and development enhancements and trends.

• Performs other duties as assigned.

• Complies with all policies and standards.

Qualifications

• Bachelor's Degree required.
• Master's Degree preferred.
• 5+ years of professional experience within a corporate Learning and Development function required.
• 2+ years of professional experience within a sales enablement or high-volume customer service environment required.
• Higher Education experience preferred.
• Proficient in recommending and executing learning solutions and resources to leadership teams, including serving as an internal expert and liaison with external consulting agencies.
• Strong project leader with demonstrated abilit