Patient Account Supervisor Central Denials Unit - Hospital On Site

Job Family:

PFS General

Travel Required:

None

Clearance Required:

None

What You Will Do:
 

• Account Review and Follow-up

• Billing

• Coordinate and conduct interviewing of potential new hires and bring recommendations to Operations Manager

• Training of new team members

• On-going training and mentoring of team members

• Complete monthly account reviews for each patient account representative on the project

• Ensure team member and project compliance with HIPAA standards

• Receives and reviews client project reports generated from supervised team members

• Monitor and ensure all staff member’s compliance with Company/Client standards

• Monitor team member phone calls for adherence to client and Company/Client expectations

• Monitor team member attendance and punctuality

• Communicate team member non-compliance with Operations Manager

• Conduct disciplinary counseling including performance improvement plans as required

• Complete annual evaluation of staff

• Take “supervisor” calls when a team member needs assistance with a patient

• Complete all assigned projects in a timely manner

• Assist all staff members with their questions in the absence of their Project Supervisor

• Meet or exceed revenue goal for project

• Conduct weekly team meetings to ensure the on-going understanding of client and company expectations

• Monitor and ensure team members meet or exceed established productivity goals.

• Reviews and approves monthly client invoices for accuracy.

• Identify and communicate trends and issues to Operations Manager & Client

• Works with management in developing policies.

• Promote teamwork and a positive work environment.

• Any duties as assigned by leadership.

• Possible travel

What You Will Need:

• Requires a University Degree

• 5 years of prior relevant experience

• 3+ years revenue cycle experience

• PC skills in a Windows environment are required.

• Knowledge and utilization of desktop applications to include Word and Excel.

• Ability to initiate and follow through on projects and work independently.

• Strong written and verbal skills

What Would Be Nice To Have:

• Blue Cross, Commercial, Medicare HMO Billing/Follow up experience.

• CPAR certification

• Excellent problem solving and critical thinking skills.

• The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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