Case Manager-Rare Disease Patient Services

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

Summary of Job:

The Case Manager will be responsible for working with patients, caregivers, and healthcare providers (HCPs), to help patients through the access and initiation process for Kyowa Kirin’s rare disease products, and support them throughout their treatment journey. The Case Manager will work collaboratively with internal and external stakeholders to meet individual patients’ needs.

Essential Functions:

• Develops ongoing relationship with each patient, from the time an enrollment request is received throughout their treatment journey
• Serves as patients’ primary point of contact to help coordinate timely treatment access, initiation, and ongoing shipments across Healthcare Provider (HCP) office, payer, and specialty pharmacy
• Communicates with patients, caregivers, and customers based on identified preferences and needs
• Educate patients and/or caregivers on benefits, services, and other resources
• Monitor each patient along his/her treatment journey, and proactively identify any emerging treatment continuation barriers
• Manages a caseload in a timely and efficient manner, as defined by KPIs (Key Performance Indicators)
• Builds and maintains compliant relationships with internal and external stakeholders, including sales, market access, and specialty pharmacies to support the patient’s treatment journey
• Identifies trends regarding reimbursement delays, patient concerns, etc., and reports to Management
• Follows all requirements associated with compliance with program guidelines and relevant regulations, including HIPAA and patient privacy.

Job Requirements:

Education

• Bachelor or equivalent work-related experience

Experience

• 5+ years of industry experience in pharmaceutical or biotech Patient Services
• Reimbursement and payer relations experience required
• Rare disease experience preferred
• Infusion experience preferred

 Technical Skills

Proficient in MS Office Suite.

Non-Technical Skills

Demonstrated ability to organize, prioritize, meet deadlines, make decisions, and change course of action quickly. Strong interpersonal and communication skills. Strong work ethic is required. Detail oriented and excellent follow through. Has the ability to flex and deal with ambiguity in a dynamic, fast-paced, high growth environment. Has a passion for personal learning and development to be able to grow with the company. Cultural sensitivity and ability to develop consensus within a multinational organization.

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 135 Route 202/206, Suite 6, Bedminster, NJ 07921 USA and can be contacted by emailing kkus.talentacquisition.8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

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