Project Office and Customer Engagement Liaison

Project Office and Customer Engagement Liaison

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Part-Time On-Call

Percentage of Travel Required:

Type of Travel:

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CACI International needs an energetic customer engagement to advance the Joint Deployable Intelligence Support Systems (JDISS) mission to coordinating and onboarding other intelligence mission applications for warfighters around the world.  You’ll primarily be responsible for onboarding customers to applications and facilitating the deployment of software to customer sites; you’ll also get to shape what success looks like by owning the engagement plans and processes. In addition to stakeholder engagement, the JDISS mission rep has a great growth opportunity to contribute and shape all parts of the JDISS software lifecycle, including requirements development, project management, service desk support, training, and more.  If you have great soft-skills and want to develop your IT acumen, then join Team CACI to make it happen!

What You’ll Do:

• Serve as the primary point of engagement for customers seeking IT products and services.
• Maintain customer POC information in Customer Relationship Management (CRM) database.
• Maintain understanding of JDISS and DoD IC software capabilities, features, and functions.
• Maintain understanding of customer mission requirements and warfighter capability needs
• Survey customers during onboarding and prior to software deployments
• Assist in the initiation, tracking, and resolution of service desk tickets.
• Gather and understand customer mission requirements.
• Champion JDISS IT products and services.
• Maintain regular contact with all customers.
• Represent JDISS at customer sites and community events to include trade shows, conferences, and working groups.
• Up to 25% travel to Program customer sites CONUS and OCONUS.

You’ll Bring These Qualifications:

• Active TS/SCI.
• BS in IT or IT management and 4 years DoD/IC experience in IT operations and system requirements analysis or 7 years same experience.

One or more of the following would be nice to have, but not required

• Experience in intel operations center
• CompTIA Security + Certification
• ITIL Foundations Certification
• Knowledge of global situational awareness intelligence and related tradecraft
• Familiar with GCCS, DCGS, MIDB, MARS and other systems
• Familiar with Jira, GIT, Confluence, SharePoint, and Microsoft Office
• Able to create briefs and maintain various Wiki and SharePoint content
• Experience demonstrating software and/or providing software capability overviews 
• Intake, manage, and/or monitor requirements
• Agile and/or waterfall projects
• Marketing and/or communications background

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

 

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.