Systems Integration Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a System Integration Associate (read entry role) to join our Build team with our Integration Services division in either the Watertown area or remote. Do you want to play a hands-on role in improving the healthcare ecosystem? At the nexus of healthcare systems, we manage the build, support, and maintenance of a variety of integrations for our clients, but what lies beneath is a focus on technical scoping, testing, documentation, and support. But enough about us; let’s talk about you.  

You are:  

• An analytical thinker who can make sense of complex, high quantity and sometimes contradictory information to effectively solve problems 

• Able to balance stakeholders by anticipating and balancing the needs of multiple perspectives 

• A nimble learner who actively learns through experimentation when tackling new problems, using both successes and failures as learning fodder 

• A technical problem-solver who is skilled at gathering data, asking questions, and establishing actionable measures of success to ensure we are solving the right problem in the most effective way 

• Able to identify and define business opportunities that are actionable and can help achieve improved value and outcomes 

The Team:  

Through our daily interactions with R&D staff, product, onboarding, client support teams, and vendors we both create and support the interconnective web that empowers our clients to succeed. Our team values empathy and a team-based approach along with an appetite for learning and growth as we collaborate cross-functionally with both client facing and product development teams to implement and support healthcare interoperability. We believe that success is a team effort and strive to provide opportunities for our employees to meet their goals. 

 
Job Responsibilities: 

• Build and deliver on several healthcare integrations requiring direct client and vendor communication including analyzing, researching, developing, and collaborating on optimal report coding 

• Collaborate with other internal stakeholders (including Customer Success Managers, Program Managers, Product and Development) to ensure successful technical implementations 

• Perform active analysis and testing to identify defects and/or critical workflow gaps for new and custom product integrations. Collaborate with internal R&D teams as well as external vendors and facilitate necessary meetings to drive product prioritization and resolution 

• Conduct and coordinate cross-functional events and meetings to better understand how various tasks are executed and how we as an organization may be able to create more efficient and effective processes 

• Contribute to documentation, standard operating procedures, and training materials that capture our standard operating procedures 

• Serve as a cultural ambassador, connecting diverse teams operating across geographies 

Typical Qualifications: 

• Bachelor's degree or equivalent with a preferred discipline in Computer Science, Engineering, Mathematics or Economics 

• 2-3 years of project management experience, including management of technical projects with significant cross-functional interdependencies