Junior Customer Support Specialist (Onsite - Clearwater, FL)

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1350 people globally.

Job Description

• Candidates must be local to the Tampa Bay area and able to work in the Clearwater, FL office 
• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
• Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
• Conduct online demonstrations to explain software functionalities to existing customers as needed
• Provide support for customer inquiries about TeamViewer software
• Determine potential for sales opportunities and forward sales leads to the responsible teams
• Make customer satisfaction calls and participate in surveying customers to further improve service delivery
• Follow up on outstanding service issues to ensure customer success

Qualifications

• High School diploma or GED
• Associates or Bachelors degree in relevant field or equivalent work experience is preferred
• At least one year of work experience in a phone-based customer care role in a high-volume call center environment is strongly preferred
• Excellent oral and written fluency in both English and French
• Advanced knowledge of Windows® operating systems is required
• Intermediate knowledge of MS Office software is required
• Interest in the IT field or learning more in the IT field
• Eligible to work in the US for any employer (Visa sponsorship not available)
• English, Spanish or Portuguese a plus
• This is an onsite / in office (Clearwater, FL) position.

Additional Information

• Teams that collaborate and work with each other towards a common goal
• We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match
• This position will start remote until our offices reopen due to the pandemic.
• We offer perks like free fruit, drinks and a variety of health and wellbeing activities
• It's all about the team: become part of a community that values respect, support and open feedback
• We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
• We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
• Make a significant contribution to the company. TeamViewer is used in space. What else can we achieve with your help?

TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best. 

TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis.  If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate.