Regional Auto Program Manager

The Regional Auto Program Manager is a key member of the PACS Auto & Fleet team, responsible for owning the end-to-end implementation and ongoing compliance of the Auto Program across an assigned portfolio of post-acute care, senior living, and hospice facilities. This is a high-impact, highly visible role that serves as the primary point of contact between facility leadership and the corporate Auto & Fleet program. The Regional Auto Program Manager ensures that every facility in their region is fully onboarded, compliant, trained, and supported — and that drivers remain current with all program requirements on an ongoing basis. As PACS continues its national growth, this role plays a critical part in ensuring new and existing facilities are equipped to operate safely and effectively.

Program Rollout & Onboarding

• Lead full Auto Program onboarding for all new and existing facilities within the assigned region.

• Coordinate authorized driver roster (ADR) setup, Coast fuel card enrollment, MVR monitoring activation, and USDOT compliance verification for each facility.

• Ensure telematics dashcam devices are installed, activated, and in active use at all facilities in the region, collaborating with the Telematics & Technology Specialist as needed.

• Partner with Field Trainers to schedule and execute PASS training, wheelchair securement training, and driver onboarding at facilities across the region.

• Track onboarding progress across multiple facilities simultaneously and report status to program leadership.

Ongoing Driver Training & Compliance

• Ensure drivers across all facilities in the region — new and existing — remain current with all Auto Program training requirements on an ongoing basis.

• Coordinate with Field Trainers to schedule refresher training, address driver turnover, and ensure no facility falls behind on training compliance.

• Monitor driver authorization status and MVR records across the region, following up with facilities to address gaps and maintain a complete and current authorized driver roster.

• Proactively identify facilities with compliance gaps and work directly with facility leadership to bring them into compliance.

• Maintain accurate records of training completion, driver compliance status, and outstanding action items across the region.

Compliance & Regulatory Oversight

• Monitor ongoing compliance with all Auto Program requirements including driver authorization, MVR monitoring, fuel card usage, and telematics across the region.

• Partner with the USDOT & Compliance Specialist to ensure regional facilities meet all applicable federal and state transportation regulations.

• Identify and escalate compliance gaps to facility leadership, following up until resolution is confirmed.

• Support facilities in understanding and meeting their auto insurance requirements, including coordinating with the appropriate internal teams to address coverage questions and ensure facilities have what they need.

• Assist with auto insurance claims coordination for facilities in the region, serving as a point of contact and helping to guide facilities through the process.

Facility Support & Relationship Management

• Serve as the day-to-day point of contact for facility administrators and transportation coordinators within the region.

• Triage and resolve facility-level issues including fuel card access problems, driver authorization questions, vehicle concerns, and insurance inquiries.

• Support vehicle title transfers and fleet transitions in coordination with the Title Specialist.

• Manage auto claims activity within the region, coordinating with insurance and risk management teams as needed.

Telematics Collaboration & Driver Safety

• Collaborate with the Telematics & Technology Specialist to monitor driver safety data across the region and ensure facilities are actively coaching drivers and addressing unsafe behaviors.

• Serve as the regional point of contact for telematics-related compliance — ensuring devices are in use, drivers are logged in, and facilities are engaged with the platform.

• Escalate serious safety events or patterns of concern identified in the region in coordination with the Telematics & Technology Specialist.

• Support driver app adoption across facilities, working alongside the telematics team to ensure full utilization.

• Perform other duties and responsibilities as assigned.