Operations Specialist

Position Overview:

At Wider Circle, we believe in fostering a sense of community to improve the health and well-being of older adults and underserved populations. As an Operations Specialist, you will play a crucial role in supporting our mission of connection and empowerment. By embodying our "LOVE, LEARN, GROW" values, you will ensure seamless operations across our programs, both in-person and virtual, while promoting member engagement and supporting our dynamic field team.

Company Overview:

Wider Circle connects neighbors for better health. Our groundbreaking Connect for Life® program brings people together in meaningful ways—both in-person and online—for health, wellness, and social activities that improve mental and physical well-being. By fostering a web of trusted community circles, guided by local and culturally competent engagement specialists, we’re on a mission to create a better world for older adults and disadvantaged communities.

Responsibilities:

As an Operations Specialist at Wider Circle, you will help drive member participation and ensure the smooth execution of programs and logistics. Your role will require confidence, problem-solving abilities, and a passion for supporting our mission. Key responsibilities include:

• Member Support: Promote and encourage member activity and engagement, leveraging our LOVE for the community members to foster strong connections.
• Technical Support: Troubleshoot technical or system issues to assist the field team, demonstrating a hands-on approach to solving challenges.
• Data Management: Enter and manage member information across various platforms, ensuring registration and event scheduling accuracy.
• Scheduling & Logistics: Coordinate scheduling for Wider Circle events, assist with venue searching and planning, and provide logistical support to ensure every event runs smoothly.
• Operations Analysis: Conduct operational analysis to support our community engagement specialists and ensure the effectiveness of our programs.
• Membership Registration: Assist with member outreach and registration to encourage participation and enhance program engagement, contributing to GROWTH professionally and within the communities we serve.
• Quality Assurance: Monitor operational emails and resolve issues in real time, supporting the Wider Circle operations team with professionalism and efficiency.
• Collaboration: Work closely with other Operations team members to ensure seamless execution across all platforms and identify opportunities for improvement, demonstrating a commitment to continuous LEARNING.

Qualifications:

• Proven experience in an operations or administrative support role.
• Strong problem-solving and critical thinking skills.
• Ability to manage data entry and event coordination across multiple platforms.
• Excellent communication and interpersonal skills, with a focus on building relationships.
• A team player with a proactive and adaptable attitude.
• Commitment to Wider Circle’s mission of promoting health and well-being through community connections.

Requirements

• High School Diploma (some college or degree preferred).
• Bi-lingual (English/Spanish Preferred)
• Passion for serving others
• Experience in scheduling or booking appointment
• Experience in an administrative role
• Excel and Microsoft office experience required
• Google Suites experience preferred
• Ability to drive critical, participant-led dialogs about learning materials
• Excellent verbal and written communication skills
• Respectful, astute, and accommodating
• Experience in the Healthcare field a plus
• Comfort with constituents remotely

Benefits

$18-$20 per hour

• Comprehensive health coverage, including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development
• Tuition Reimbursement

Join us at Wider Circle, where we live our values of LOVE, LEARN, and GROW every day while making the world a better place.

Wider Circle is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowerin