Digital Experience Manager, Business

Overview

This position is responsible for growing the digital sales and performance KPIs for the C Spire Business Line of Business. The Digital Experience Manager will develop, coordinate, prioritize and deploy initiatives to improve overall digital results. Must create “Easy to Do Business With” strategies, tactics, and operational efforts that advance our digital platforms. This position is also responsible for working and leading initiatives with multiple cross-functional departments to increase the performance and results for all digital platforms. 

Responsibilities

Actively engaged as an employee advocate and fully committed to supporting our strategic vision to be and become known as the BEST in our industry(s) through: 

Integrity 

Putting our customer at the center of everything we do 

A relentless passion to be the best 

Being competitive, bold, innovative, and adding value 

An ownership mentality, behavior, and accountability 

An unyielding commitment to quality 

Respect for our internal and external customers 

Continuous improvement 

Being resourceful, productive, and efficient 

Maximum dedication and effort with high energy, enthusiasm, and urgency 

Use and interpret analytical data to create, develop, and launch business strategies that contribute to the overall KPIs results for the CSB line of business, in a Digital First way. 

Identify, develop, and improve web flows to deliver better sales and service experiences to improve conversion and sales/service results. 

Lead, facilitate, and prioritize initiatives with cross functional teams based on overall impact to the CSB section of the website and app. 

Responsible for working with key stakeholders from cross-functional groups to manage and develop strategy to ensure actions are aligned to meet or exceed the LOB business objectives for digital. 

Perform additional duties as assigned. 

  

Qualifications

REQUIRED 

• Bachelor’s degree or equivalent work experience. 
• Minimum 2 years e-commerce sales or related experience. 
• Experience in solving complex business problems with solutions that drive results. 
• Strong demonstration of organizational skills. 
• Demonstrated decision-making and follow up skills; excellent planning and execution, with attention to detail. 
• Strong leadership skills with ability to manage multiple initiatives simultaneously; and a high level of initiative. 
• Ability to define problems, collect information and recommend solutions. 

PREFERRED 

• Management experience.