Customer Service Representative

Gentle Care Pet Clinic is looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. 

• Salary: $17 – 20 per hour depending on experience and education
• Schedule: Part-time up to 28 hours per week, Wed-Friday and Saturday days.
• Location: 8175 E Wardlow Rd, Long Beach, CA 90808

Who We Are:

Gentle Care Pet Clinic has been providing families and their beloved pets with compassionate veterinary care for more than 24 years.  We aim to provide owners with sound, honest choices for their pets and to provide our patients with excellent and compassionate medical care. We strive to give our customers the best personalized service possible and to create a friendly, professional work environment for our excellent staff!

Who You Are:

If you have a professional, friendly personality and love to help people and their pets, you will fit right in with our Client Service Team!

• High School Diploma or equivalent required 
• 1+ years of customer service experience in a veterinary, dental, or medical clinical setting required
• 1+ years using a Point-of Sale (POS) system preferred
• Experience processing financial transactions, payment plans, billing and insurance preferred
• Knowledge of veterinary medical terminology and procedures preferred
• Technologically proficient and comfortable with veterinary or medical record keeping software and other digital communication tools
• Professional and friendly phone etiquette  
• Exceptional communication and interpersonal skills
• Very detail-oriented 
• Demonstrated ability to multitask and perform in a fast-paced, client-facing environment
• Ensure a clean, safe and organized work environment

Learn more about us at: https://gentlecarepetclinic.com/  or: AmeriVet: Veterinary Partner Supporting Your Business

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.