Billing Support Specialist II

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The primary role of the Billing Support Specialist II is to perform administrative tasks to facilitate daily invoicing in the Foundation/WCSS environment. This role supports the workstream and its impact on the revenue cycle and KPI results.

Responsibilities:

• The Billing Support Specialist II will be responsible for the collection, compilation, and distribution of documents required to successfully complete the accurate and timely invoicing and payment of shipped orders for plants assigned
• While this is not a Shared Services position, the role provides a shared service to a group of assigned plants for the order-to-cash workstream Sales Order Confirmation
• At the time of production (location 13), The Billing Support Specialist II will create the SOC in Foundation and email it to the appropriate sales rep (designate), the CSR, and CBG group mailbox to begin the invoicing cycle
• Foundation Job Review and Support files At the time of the first shipment, the Billing Support Specialist II will review the SOC, Foundation Job Review (FJR), and all related files for completeness and accuracy to determine readiness to bill and move the job accordingly into RTB (Ready to Bill) for the assigned Biller
• The Billing Support Specialist II will contact the CSR or sales team as needed to reconcile any missing or invalid data that delays accurate invoicing. Includes MDTS files, tax exemption certificates, certifications, purchase orders, etc. Billing Job Tracker Maintenance
• The Billing Support Specialist II will help to research and resolve the status of all unbilled shipments as outlined in the Billing Job Tracker including the Fulfillment Line Detail report, Open Orders Requiring Attention, SNB Summary, Status 64, and On Hold for Issues to resolve through a system or resource contact for assigned plants
• CQT Facilitation: The Billing Support Specialist II will use the standard instructions for CQT facilitation and complete for the plants assigned on a daily basis. Any CQTs requiring additional information will be logged on the Escalation form after 2 business days for the Regional Billing Supervisor
• Plant & Sales Team Support: The Billing Support Specialist II will respond to the general inquiries from the plant, CSR or sales team and provide solutions or guidance for invoicing-related issues. Or provide direction to the appropriate source as needed when outside the scope of the invoicing workstream.
• Cash Application Support: The Billing Support Specialist II will assist with cash application/collection efforts as needed to support the order-to-cash workflow for non-standard customers that do not provide traditional invoice details with their remittance detail. Including Streamline customers, CIA (Cash In Advance), and others where the plant or corporate department requires assistance to post payments timely
• Postage Facilitation: The Billing Support Specialist II will assist in the research for payment of the Postage Only invoices as needed and ensure the MC88/MC87 (Postage Billable/Refund) is included on the FJR for the Biller when required
• Miscellaneous Support: The Billing Support Specialist II will assist with manual invoice requests, A/R cleanup, and other special projects as needed to support the order-to-cash workstream
• Especially during seasonal upticks related to healthcare, election, census, ballots, etc. This may be supported in other plants where the seasonal surge in business is greater than that of the plants usually assigned to the Billing Support Specialist II.

Qualifications

• Minimum of a High School Diploma or a GED, with 1 or more years of experience in the job function
• Strong attention to detail and Problem-Solving Math skills including percentages, averages, and multiplication/division with a calculator Strong verbal and written communication skills
• Experience in the use of an invoicing system, preferably WCSS Use of multiple systems/applications at once
• Experience in paperless invoicing is preferred Intermediate skill in Microsoft
• Excel Preferred skills: G-Suite for Google Sites, Forms, Sheets, Calendar
• Invoicing for a manufacturing facility is nice to have

Additional Information

The national pay