Health Coach Specialist II (Denver, CO / Field-Based)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Coach Specialist II for our team in Colorado.

This role requires fieldwork 5 days per week throughout the Denver, CO area.

Program & Position Overview: 

 FreedomCare of Colorado is home care specializing in providing home care to the Medicaid population, hiring a family member loved one to provide care. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient. The Health Coach Specialist II will be working closely with waiver members, caregivers, and other stakeholders in the business. The Health Coach’s goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need.

This role is field based with potential to work from home or CO office up to 50% when not in field.

Every Day You Will: 

• Schedule and perform quarterly Supervisory visits as required for Home Care Compliance.  
•  Serve as a field expert to support members and caregivers in continuing care and appropriate utilization of authorized hours. 
• Perform required “home inspections” to ensure safety and compliance of participants’ home and surroundings.
•  Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support and document all contact with the caregiver in Salesforce. 
• Maintain contact with the caregiver, virtual or in person, based on the needs identified in the service plan and calculator provided from Case Manager. 
•  Communicate any concerns regarding the member or caregivers’ health, surroundings, safety, or unmet needs to staff RN and/or Case Manager 
• Track all activities through entries into CRM (Salesforce).
•  Function within the time frames of a fast-paced startup in the healthcare environment. 
• Performs other duties as required or assigned. 

Ideal Candidate Will Possess: 

• A bachelor's degree or equivalent work experience. 
• Two + years’ experience working bedside CNA, QMAP, Direct Care Worker, Medical Assistant, etc. 
• 1+ years call center, telephonic outreach, customer service or other similar experience (required)
  
• The ability to exercise judgement independently and voice noticeable issues or trends.
• Strong verbal and written communication skills; ability toestablishstrong rapport to effectively communicate, guide, educate, and support waiver members and caregivers. 
•  Strong problem-solving skills; able to identify issues and escalate when appropriate. 
•  Excellent time management, critical thinking and active listening skills; able to multitask. 
• Possesses a high level of empathy and emotional intelligence. 
•  Strong proficiency in computer software navigation; Salesforce experience, as plus. 
• Comfort in a dynamic and always evolving startup environment.
•  Always maintain patient confidential