Senior Client Leader

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

We are seeking an exceptional Senior Client Leader to join our team and help drive growth through strategic client partnership and expertise in events and technology. This role is ideal for a seasoned professional who excels at building trusted advisor relationships with executive-level clients while maintaining a sharp focus on achieving both internal and client revenue goals.

Leap Event Technology is the industry leader in enabling transformational event experiences for some of the world's most recognizable brands across sports, music & comedy, conventions, and attractions. We bring decades of experience and proven technology to drive truly impactful event experiences.

Sounds interesting? Let’s talk.

AS A SENIOR CLIENT LEADER, YOU WILL:

Client Leadership & Trusted Advisor

• Executive Partnership: Establish and maintain deep, long-term relationships with senior leadership at key client accounts, serving as the primary executive contact and strategic advisor.

• Strategic Guidance: Advise clients on their strategic direction, go-to-market approach, operations, and technology stack to maximize revenue realization, efficiency, and predictability.

• Account Planning: Develop and execute comprehensive account plans that align our service offerings with the client's strategic business objectives and critical GTM challenges.

• Client Advocacy: Act as the voice of the client internally, ensuring delivery teams meet and exceed expectations for quality, value, and strategic impact.

Revenue Growth & Financial Accountability

• Revenue Growth: Directly responsible for achieving expansion revenue growth and retention  goals within assigned client relationships.

• Opportunity Identification: Proactively identify high-value consulting and implementation opportunities by translating client business challenges into actionable solution roadmaps.

• Proposal Development: Lead the creation, presentation, and negotiation of sophisticated service proposals, statements of work (SOWs), and commercial agreements.

• Forecasting & Reporting: Maintain accurate sales forecasts and pipeline reports, providing executive visibility into revenue trajectory and account health.

EXPERIENCE & SKILLS:

• Experience: Minimum of 8+ years of progressive experience in client leadership, strategic consulting with a significant track record of managing and growing multi-million dollar client portfolios.

• Proven Growth Mindset: Demonstrated ability to consistently meet or exceed a high-value revenue quota and drive business development within complex accounts.

• Executive Presence: Exceptional communicat