Ambulatory Care Capacity Analyst - Jefferson Medical Group - Center City

Job Details

The Ambulatory Care Capacity Analyst provides strategic support for provider access initiatives across the Jefferson Medical Group (JMG). This role provides internal schedulers and patients a standard, comprehensive approach to appointment availability across the enterprise.

Job Description

Essential Functions:

• Responsible for building, maintaining, and modifying centralized scheduling templates for all scheduling providers, including resource providers · Ensure all approved template changes follow change management procedures and protocols and align with Jefferson’s template strategy guidelines
• Provide impact analysis for master template changes
• Report, review, and reschedule patient appointments as indicated by the Reschedule List
• Collaborate with Ambulatory practice administrative and clinical leadership on template optimization through the use of Epic Cadence functionality and advise on best practices
• Participate in department meetings that address patient access-related metrics
• Identify potential access limiting factors and develop possible solutions for department collaboration
• Monitor the effectiveness of access-related initiatives using data analysis via Qlik Reporting, Epic Reporting Workbench, and excel
• Strategize operational and technical methodologies to enhance patient self-scheduling for both patients and the ambulatory practices
• Present, demonstrate, and train internal staff on access and capacity strategies and initiatives
• On-board providers on scheduling decision tree and open scheduling platforms
• Rotate with peers for on-call schedule

Education and Experience:

• High School Diploma Required; Bachelor’s Degree preferred.
• Epic Cadence or other Epic application certification - plus.
• Minimum 2-3 years experience in an ambulatory care or IT setting preferred.
• Prior scheduling template management experience preferred.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Jefferson University Physicians

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.