Customer Account Manager (BJ's Wholesale)

 

Foods people love. Brands people trust. And a career that nourishes your future like no other.

 

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

 

This position is not eligible for Visa Sponsorship.

 

 

Position Summary

In this role, you will be the contact for the assigned category(ies) for BJ’s Wholesale Club to drive category growth and achieve annual sales and commercial spend targets. This role is deeply involved in the activation of Category Roadmaps and uses them in the development and activation of customer-specific Category Business Plans (with a category first approach) to achieve the 4P objectives. Build and maintain strong connection to the Commercial Development Organization (CD) to partner to bring category and shopper insights to drive category results.

 

Location: The ideal candidate will be located within the Tri-State area as this role is home-office based and will require travel to the customer site.

 

Primary Responsibilities:

• Work with Commercial Development (CD) on development of customer-specific category plans anchored in the category growth drivers (category 1st mindset)
• Present and launch New Item Plan and develop initial field forecast and flawless new item execution
• Develop customer promotion plans
• Perform bottom-up build of Integrated Customer and Category Plan using appropriate NSD Planning System to create Customer Plans
• Forecast accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service
• Achieve annual sales and trade targets through effective selling and negotiation
• Continuous improvement on forecast accuracy
• Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues
• Identify gaps between customer plan and customer feedback and propose resolutions to gaps
• Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (Category growth, Sales, RIG, Customer service and in-stock levels, etc.)
• Present Customer Category Plan and supporting Implementation Calendar to customer via joint business planning (JBP)