Director, Operations Training, Popeyes, US&C

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Director – Operations Training Responsibilities

This leader will create the vision for how Popeyes team members, from cashier to manager and above restaurant leaders, are onboarded, trained, and certified in their roles. They will lead the creation of the learning & development strategy and programs related to Popeyes restaurant operations with a team of instructional designers and operations experts. They will own the strategy and creation of all support materials such as job aids, build cards, operating manuals & execution guides that are needed to deliver our signature Louisiana flavored food and best-in-class guest experiences.

To be successful in this role, you possess proven strengths and expertise in: 

• Creating, designing, and launching effective training materials and curriculum on a large-scale in the QSR industry.
• Adobe Creative Suite: (ex. Illustrator, InDesign, Photoshop, After Effects), Articulate Storyline 360, and video production /editing software (i.e., Camtasia, Premiere Pro, Final Cut or similar) required. Experience with Inkling or other design authoring tools is a plus.
• People Management: Leading a team of designers to create content for multiple stakeholder groups that support restaurant operations.
• Project Management: Ability to support multiple projects that impact the business in the short and long term simultaneously.
• Communication: Ability to communicate effectively to internal and external teams regarding training needs and initiatives. Experience working with franchisees or in a franchising model on either the corporate or franchise part of the business.
• Personality – positive demeanor; fast-learner; adaptable to change; organized; systematic; results driven; relentless focus continuous improvement.

Responsibilities:

• Apply learning & development theory/models, leverage, or benchmark best practices/trends, and maintain knowledge of cutting-edge approaches to deliver solutions that drive measurable, lasting impact.
• Demonstrates abilities to prioritize and advance several projects each week ensuring progress of both short- and long-term goals.
• Support Training initiatives from concept to launch, including collecting data, working with vendors, creating materials and collecting feedback from stakeholders.
• Design training material for the different audiences with a tailored approach for each role.
• Communicate training initiatives and projects to internal and external teams through weekly newsletters, webcasts & leadership meetings. Includes ability to present work and results via presentations, in-person and virtually.
• Analytical focus that tracks, monitors, and improves KPIs related to training, speed to proficiency, & the guest experience.
• Work with cross-functional departments to support training initiatives and design content based on learning objectives to support restaurant teams and restaurant leadership.

Qualifications: 

• Bachelor’s Degree required, ideally focused in Instructional Design, Education, or Business
• 5-7 years’ experience developing training materials and blended learning curriculum
• Experience with Adobe Creative Cloud Apps InDesign, Illustrator, Photoshop, Effects, Articulate Storyline 360, Adobe Captivate, Powtoon)
• Experience developing and designing courses, curriculum, and instructor-led content in the Restaurant and/or franchising industry experience preferred
• Understanding of adult learning methodologies (e.g. ADDIE/SAM) and theories (e.g. transformative/ experiential learning) 
• Advanced knowledge and experience using PowerPoint 
• Strong written and verbal communication skills 
• Ability to work cross-functionally between Marketing, Operations, Technology, Digital, and Field Support
• Passion for people and learning, and willingness to push teams to think creatively and challenge the status quo
• ATD Master Instructional Designer certificate preferred

Restaurant Brands International and all of its af