Traffic Monitoring Senior Manager

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is eager to find a talented and experienced Operations Manager located in Pompano Beach. This position will be instrumental in guiding and managing a 24/7 hours Traffic Operations Center. Seeking a talented operations manager experienced in client relationships, solutions-oriented and staff development.

Responsibilities:

• Monitoring staff to ensure operations are monitoring roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed-circuit TV, detectors, etc.
• Cultivate the team to act like emergency dispatchers within a call center environment dispatching via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
• As directed, communicates with client managers, operations/project managers and department lead to provide status updates, ascertain needs within the control room operation and provide solutions to issues.
• Supports the development and maintenance of Standard Operating Procedures (SOP).
• Assist in the research and development of presentations, technical memos, and studies.
• Attend internal and external meetings to represent the Transportation Management Center.
• Actively reviews maintenance and operational activities for accuracy and appropriateness, providing guidance and feedback to staff as needed.
• Mentors current staff and new hires on procedures and policies.
• Contribute to accurate and timely after-action reports for incidents and events.
• Work on special assignments, tasks, reports and presentations.
• Perform other duties as needed by the client and operations manager.
• Advise and assist with outreach within the community and client stakeholder networks as well as participating in training activities.
• Assists with special event planning and setup.
• Effectively supports the recruitment, selection and on-boarding process for project and regional AECOM leadership.
• This is a 24/7 emergency operations environment. Shifts can include overnights, weekends, holiday and/or rotating schedules.
• Ensures, directly and through subordinates, that projects are completed on time and to company and client standards.
• Provides periodic progress reports to senior management. 
• Has financial and project management responsibilities for the project.
• Responsible for the creation of work plans and task definitions, oversees data collection and develops solutions to business/client problems with a focus on financial analysis and improvement. 
• May provide solutions to business/client challenges developed from a foundation of understanding or analysis of business practices and goals. 
• May lead/mentor team of consultants and/or other staff.
• Works under limited supervision performing complex technical work. 
• Duties may include technical responsibility for a major phase or component of a project. 
• Takes lead role in work-flow coordination and project initiatives.  

Qualifications

Minimum:

• BA/BA and 8 years of related experience or demonstrated equivalency of experience and or education

Preferred:

• Operations Management experience within a client-based program
• Client development experience
• Project Management experience
• Development of process improvement training experience
• Financial program budgeting experience
• Staff recruiting and selection experience
• Staff recruiting and selection
• 24/7 Operations experience

Additional Information

• Relocation is an option for this position 
• Visa support is an option for this position 
• All your information will be kept confidential a