Director Operations, Frames Data

Jobson Healthcare Information (JHI) is a premier healthcare information and marketing services provider, with leading positions in a variety of growing healthcare markets such as pharmacy, eye care, clinician (physicians, nurse practitioners and physician assistants) and the managed markets (managed care, hospitals and government). Through its diversified, multi-media portfolio of marketing services, information databases, publications, medical education programs, events, websites and other digital and traditional media services, JHI is uniquely positioned to inform and educate a highly targeted network of approximately one million healthcare professionals across multiple specialties.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

• Client Services
• Ensure the database is populated with data and images of active frame listings correctly and in a timely manner
• Monitor and audit for completeness and accuracy
• Meet agreed-upon fill-rate metrics for key data points, trace files, and images
• Nurture and support 130+ client relationships and manage any issues that arise
• Traffic & Inventory
• Ensure smooth process of inventory flow through required workflow stages
• Monitor daily/weekly metrics reports for staff 
• Custom Photo Studio
• Ensure successful negotiation, scheduling and prioritization of all studio jobs and ensure all client-specific quality standards and deadlines are met
• Studiobox Production
• Oversee Studiobox process with 3D imaging partner (FittingBox) and manage the relationship per the contractual terms outlined in the Annual Agreement
• Development
• Manage Frames Data’s in-house development efforts and Sr. Developer
• Manage relationship with Frames Data’s IT consultants, TrazerEdge, who manage the software environments for the Frames Data database
• Responsible for overall process improvement as well as developing and enhancing business applications
• Ensure technology and processes are up-to-date, for example ensure our image capture, database management, and management software (Panorama) are kept in pace with available technologies and continually look to improve to serve the evolving needs of the business and clients
• Oversee quarterly billing process and distribution of electronic invoices
• Responsible for adherence to established budgets
• Oversee administrative responsibilities to ensure a high level of customer satisfaction is maintained
• Determine and track customer requirements and expectations in order to ensure standards and requirements are met
• Manage team of four direct reports and eight indirect reports
• Provide guidance and support to staff as needed
• Hire, train, and develop staff members
• Provide coaching, feedback, and mentoring to staff
• Proactively address employee performance issues and complete performance reviews
• Adhere to HR guidelines and processes, including managing employees in Dayforce system
• Attend industry and associatio