OEM Customer Return Coordinator

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position.

Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. 

OEM Customer Return Coordinator

The OEM Returns Coordinator plays a vital role in maintaining the flow of OEM returns back to our customers. The leading candidate will work with each value stream daily to develop an OEM returns priority plan.

Estimated hourly base pay: $27.40 (minimum) - $35.58  (midpoint) - $43.75 (maximum)

• All members included in annual cash bonus opportunity. 
  • 401(k) match (4.5%)
  • Annual Woodward stock contribution (5%)
  • Tuition reimbursement and Training/Professional Development opportunities for all members  
• 12 paid holidays, including floating holidays. 
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. 
• Paid parental leave.
• Adoption Assistance  
• Employee Assistance Program, including mental health benefits. 
• Member Life & AD&D / Long Term Disability / Member Optional Life 
• Member referral bonus 
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending 
• Voluntary benefits, including:  
• Home / Auto Insurance discounts 
• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave 

Key Responsibilities:

• Coordination: Receives, processes, and schedules incoming product. Creates and tracks work orders, maintains status in operating system, Follows standard process to meet customer expectations.
• Communication: Communicates with appropriate members and cross-functional teams to perform analysis and determine work scope for product.
• Quality: Accurately gathers and evaluates data, changes and maintains records per operating standards.
• Organization & Cleanliness: Adheres to 5S principles by keeping workstations clean, organized, and free of unnecessary items. Follows established guidelines to ensure tools, materials, and equipment are properly stored and maintained.
• Safety Mindset: Adheres to all established safety protocols, procedures, and regulatory requirements; maintains mindfulness of self and surrounding work area to promote a safe working environment.

Key Skills:

• Technical Capability: Performs scheduling, inventory, routing updates, and all necessary ERP transactions to ensure flow of product.
• Troubleshooting: Identifies gap-to-standard and resolves or escalates them per standard processes/procedures. Skilled in diagnosing and resolving complex issues that arise during warranty processing. Anticipates potential issues and proactively identifies solutions.
• Mechanical Aptitude: Demonstrates understanding of mechanical systems and components. Solid understanding of full scope of assembly/repair and overhaul process.
• Team Communication: Communicates effectively with team members, supervisors and cross-functional teams to support workflow and escalate immediate issues. Champions Woodward's Core Values.
• Time Management: Proactively prioritizes time to complete assigned tasks within established schedules. Recognizes potential impact to efficiency and collaborates with applicable members to resolve.
• Lean Mindset: Follows lean practices such as 5S and waste reduction. Identifies inefficiencies and suggests improvements. Supports and participates in lean initiatives and principles and drives a culture of continuous improvement.
• Production Systems: Understands and adheres standardized work and escalates when cannot be followed. Actively participates the daily management system.
• Computer Skills: Uses basic software (e.g., email, spreadsheets, data entry tools) to complete tasks. Leverages