Technical Support Engineer

Technical Support Engineer

 

Overall responsibility

Phone support for OPEX Field Service Technicians, Self Service Technicians, and OPEX Certified Dealers as they work through issues in customer sites.

 

Key areas of responsibility

• Provide direction on troubleshooting
• Supply any additional resources needed by field personnel including, but not limited to schematics and other documentation, software, and part info
• Maintain accurate records in call tracking system
• Use all available resources to make sure field techs are able to support their customers to the fullest

 

Additional L2 responsibilities (if applicable)

• Create and maintain knowledgebase of problems and solutions on specific equipment
• Assist L1 reps with advanced troubleshooting
• Consult with Engineering group to work through complex problems
• Test software and other machine upgrades prior to field release
• Work with Documentation group to create service bulletins, instructions and service manual updates

 

Consults with

• Fellow Tech Support Reps
• Training Group
• Support Engineers
• Production Group

 

Qualifications

• Efficient Communicator
• Advanced troubleshooting skills
• Ability to use troubleshooting tools such as DVM (Digital Voltmeter) etc.
• Ability to read and understand schematics
• Ability to communicate technical information to both highly technical and non-technical audiences
• Ability to remain composed in high pressure situations.
• Ability to prioritize and work on multiple tasks
• Ability to work with and understand Mechanical, Electrical and PC components
• Must be willing to work one weekend day

Hourly rate is $27-32 per hour, based on experience.

Company Overview

OPEX Corporation is more than a manufacturer of machines. We continuously reimagine technology to power the future for our customers. 

With an innovative approach, we engineer unique automated solutions that support our customers so they can solve the most pressing business challenges for both today and tomorrow. Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change, and drive efficiencies in infrastructure. 

We are a family-owned and operated organization with more than 1400 committed employees who innovate, manufacture, install, and service products that are helping transform industry every day. We listen to our customers, respect each other, and work together to help reimagine the future through automated solutions. 

At OPEX, we are Next Generation Automation.

Benefits:

Benefits include, but are not limited to:

• Full medical, dental and vision with low employee contribution rates
• Paid holidays and PTO allowance
• 401k with matching and profit sharing
• Basic life insurance, short term and long-term disability
• On-site fitness facility
• Tuition reimbursement available

OPEX Corporation is an Equal Opportunity/Affirmative Action Employer, without regard to race, color, religion, sex, national origin, age, disability, and protected veteran status.