CAR-T Field Operations Lead - South Central - 2555612

Janssen Biotech, Inc. is recruiting for a CAR-T Cell Therapy Experience Lead (CTEL) based in the South-Central portion of United States covering Texas, Louisiana, Oklahoma, Arkansas.

About Us

At the Janssen Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.

Janssen Biotech, Inc. delivers on the promise of new treatments and ways to improve the lives of individuals with serious disease. Built upon a legacy of creative firsts, Janssen Biotech pursues advancing patient care with immunology and oncology solutions. Please visit www.JanssenBiotech.com for more information.

We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

Janssen Biotech, Inc. is partnering with Legend Biotech USA Inc. to co-develop, manufacture, and commercialize CARVYKTI®, a chimeric antigen receptor (CAR) T-cell therapy for Multiple Myeloma. This new treatment paradigm for CAR-T Therapy requires specific skills and creates new resource needs for both the sites and Janssen.

Job Description

At Janssen Oncology, we are raising the bar on customer experience in the pharmaceutical industry. Our account management teams support the certified sites who care for cancer patients. We are deeply committed to providing them with an exceptional customer experience, so they, in turn, are better positioned to treat the individuals in their care.

The CAR-T Cell Therapy Experience Lead is a member of this account management team, reporting to the Senior Manager, CAR-T Cell Therapy Experience Lead. The role will serve as the primary field-based point of contact for a portfolio of certified CARVYKTI® Treatment Centers.  In this role, you will work closely with treatment center stakeholders to improve operational efficiencies to maximize opportunities for the appropriate patients to access CARVYKTI. Facilitating successful CARVYKTI® product utilization of the sites by advising them on order management, operations, and logistics. In this capacity, you will be the face of Johnson & Johnson Oncology CAR-T utilization to these sites and will be tasked with upholding the high standards of service to which we subscribe.

A Day in the  Life

For many treatment facilities, CAR-T is a relatively new type of cancer therapy. Your primary responsibility is to serve as the main point of contact for treatment centers during the certification process, to identify gaps at the treatment center that could limit capabilities, and to maintain a high level of engagement with internal and external customers throughout the certification process. You will guide certified sites through the onboarding process, providing process/system training, and serving as their expert resource. Once the certified site is onboarded, you will help advance their success with the CARVYKTI® therapy, by supporting day to day logistics and issue resolution related to processes, policies and protocols that support CARVYKTI® order fulfillment and by advising them on opportunities to enhance their operational effectiveness and efficiency. You will work closely with the CARVYKTI® Order Specialist Team who will be the certified sites primary day-to-day contact for case-level order management. While you will occasionally assist with advanced case-level matters, your principal focus will be on site-level CARVYKTI® process optimization.

Detailed responsibilities include (but are not limited to):

• Successful site management. Work with a sense of urgency to bring future treatment centers online and to steady state status. Serve as a lateral leader with multiple teams for operational account management, addressing site-specific issues and pursuing improvement opportunities for CARVYKTI® order management/logistics.
• Expert guidance. Serve as your assigned sites’ subject matter expert for CAR-T operations and logistics, providing counsel on topics ranging from CARVKTI® technology utilization to process optimization.
• Lead Issue Resolution Process: Serve as central point of contact for issue resolution and customer concern activities with certified treatment centers and cross functional teams.
• Cross-functional collaboration. Applying a patient centric approach, effectively align cross functional partners through regular participation in matrix calls with alliance partner stakeholders to bring the best possible outcomes for patients and customers. These cross-functional partners include demand generating teams, institutional business partners, field reimbursement colleagues, cl