Principal Product Manager, Appointments

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Square is built by an incredible team that is on a mission to make commerce easy for all types of businesses. As one of our three vertical solutions, Square Appointments helps businesses in the Beauty and Fitness industries succeed. We build innovative solutions that provide businesses with everything they need to start, run, and grow their business: scheduling and online booking, a point of sale that tracks customer details, and a secure, fast payments system. Our mission is to grow bookings and make commerce easy.

As a senior product leader on the Square Appointments team, you’ll drive the vision, strategy, and execution for upmarket sellers in the Beauty services industry. You’ll have the opportunity to drive impact for millions of businesses and expand the merchant footprint at Square. You will report to the Head of Product on Square Appointments as you partner with Engineering, Design, User Research, Product Marketing, Data Science, Partnerships, and other product + platform teams across Square to integrate and launch remarkable experiences for the Beauty industry.

You Will:

• Shape the multi-year vision and strategy for the Square for Beauty offering at Square

• Partner with User Research, Product Design, and Product Marketing to understand the needs of beauty businesses and become an expert in beauty industry trends to shape your strategy

• Deeply understand the jobs-to-be-done of beauty merchants through qualitative and quantitative research, and champion their needs within Block

• Own adoption and Square product usage within the Beauty vertical

• Work with our executive leadership team and important partners across Block

• Drive the product roadmap and execute the delivery timelines to launch remarkable experiences for our merchants and grow the business 

• Influence key stakeholders throughout Block in order to align intent, resources, and prioritization

• Foster an environment that enables the team to execute quickly while maintaining a high standard for quality

• Manage the entire product life cycle from ideation, to planning, execution and launch

• Opportunity to act as a mentor to other PMs on the Square Appointments team

Qualifications

You Have:

• 12+ years of experience in product management 

• Entrepreneurial spirit: You're a scrappy, self-starter with flexible skills and have experience successfully building solutions for a new category/vertical

• Analytical skills: You have a data-driven learning style and use quantitative information to make product decisions

• Results: Proven track record of shipping simple, elegant user-facing products

• Collaborative approach: Delivers results with cross-functional teams, and partners with and empowers team members appropriately 

• Customer-centric: Strong customer empathy, experience shaping product direction and execution based on customer needs

• Strategic: Experience developing and driving key strategies and vision that shape an organization

• Efficiency: Ability to influence multiple stakeholders and product teams to execute on a multi-year strategy

• Excitement: You’re passionate about Square’s mission and new technology

• Domain expertise: with small businesses or other financial products

Additional Information

Block takes a market-based approach to