Sales Operations Manager - Remote

Position Summary

The purpose of this position is to support in defining sales goals; evaluate the sales performance / sales pipeline of the Americas market team; support in the creation, execution and feedback loop of the sales strategies across the sales team and back to the product managers for continuous improvement in closed won sales; provide reporting at the team and market levels as related to sales performance; work in conjunction with marketing, product managers, Asia Sales Excellence function and the market leaders.  The position supports the Americas market on both the Business Development and Account Management functions. 

 

Objectives

• Improve existing sales operations model
• Drive sales teams to meet sales objectives.
• Track performance across the sales organization withing the market.
• Identify and implement improvements in the sales process (people, process, content, product).
• Support directly and indirectly in coaching and mentoring of the sales teams. 
• Communicate successes and areas of improvement.

 

Major Roles & Responsibilities

• Collaborating with stakeholders and key leaders to identify business goals and growth priorities.
• Set growth priorities with executive sponsors to drive researching and analyzing data to create opportunity pipeline and sales forecasts for the growth priorities and strategic plan
• Identifying customers and sales opportunities by analyzing sales data and consumer trends
• Collaborate with Global Marketing and Product Managers to build & refine sales and marketing materials focused on solutions to industry challenges and our value proposition
• Lead, organize, and govern all sales excellence frameworks that drive business outcomes and customer satisfaction. This includes providing insights and processes to improve sales velocity and driving operational clarity across organizational boundaries.
• Drive training, tools, enablement, and culture to create an environment that builds and supports high-performing sellers, thus delivering sales excellence.
• Drive sales discipline, accountability & high productivity. Skilled in coaching managers to drive sales excellence behaviour improvements & increase proficiency in lead management, opportunity.
• Leverage business insights to drive required actions. Skilled in analytical problem solving, leveraging business dashboards & tools to identify risks, upside & other related intelligence.
• Drive Salesforce utilization and maturity usage of dashboards, pipeline dynamics, analysis of leading/lagging KPIs and generating actionable management insight, increased coverage and win rate.
• Support sales teams with creation of custom reports & dashboards.
• Provide insight, direction and project management support for design launch and development of new tools such as Salesforce Anywhere (QUIP), Predictive Analytic Tools and Tableau CRM.
• Work directly with product managers to capture market assessments, validations, go to market strategies, sales teams KPIs as new products go from ideation to market launch.

 

Knowledge, Skills, Abilities

• Excellent customer centric mindset
• Strong analytical, problem solving, attention to detail and process improvement skills
• Highly engaging with individuals and groups
• Ability to work well under pressure, to handle crisis situations, and balance several tasks simultaneously
• Excellent communication and interpersonal skills required, as well as effectively communicate with a cross-cultural workforce and client base.
• A team player able to work effectively across different departments, functions, and environments
• Responsible and self-directed
• Must be able to take ownership of projects to drive to successful completion
• Must be able to take escalate as needed to drive improvements in sales process adoption
• Must be able to perform with a sense of urgency and sensitivity to deadlines
• Business acumen
• Travel Required
• Proficiency in MS Office, CRM tools and analytical tools

 

 

Experience and Educational Background Required for the Job

• 5 years of industry related experience required
• 4 year degree in related field preferred, MBA a plus

 

Compensation Range: $100,000 - $160,000 (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as locations, education, experience, and skillset)