Customer Account Analyst - Repair (Onsite)

Date Posted:

2025-08-29

Country:

United States of America

Location:

A50: Phoenix - Aerospace 1007 E. University Drive, Phoenix, AZ, 85034 USA

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Joining Collins Aerospace is not just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Phoenix MRO, we specialize in the repair of electronic components for aircraft. As a Customer Account Specialist with our team, you will be the face of our organization, interacting with internal and external customers daily to provide excellent customer service. You will play a critical role in ensuring customer satisfaction, driving operational excellence, and supporting compliance in a fast-paced aerospace environment.

What You Will Do

• Serve as the primary point of contact for assigned customers—providing timely updates, addressing inquiries, and resolving concerns with professionalism.

• Manage repair orders from induction through delivery, ensuring accuracy and compliance with Global Trade regulations.

• Execute contract requirements, ensuring adherence to terms and conditions.

• Process and adjudicate warranty claims in a fair and timely manner.

• Partner with internal operations and engineering teams to resolve customer issues and deliver effective solutions.

• Identify and mitigate risks that could impact customer satisfaction or on-time delivery.

• Support accounts receivable dispute resolution, working closely with Finance to drive closure.

Qualifications You Must Have

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field

Qualifications We Prefer

• Working experience in contracts, customer account management, or warranty administration, ideally in an aerospace, defense, or similar environment.

• Strong organizational skills with the ability to manage a high volume of accounts in a fast-paced environment.

• Proficiency with SAP or similar ERP systems.

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  
• Three weeks of vacation for newly hired employees  
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
• Tuition reimbursement program 
• Student Loan Repayment Program  
• Life insurance and disability coverage  
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
• Birth, adoption, parental leave benefits 
• Ovia Health, fertility, and family planning  
• Adoption Assistance           
• Autism Benefit  
• Employee Assistance Plan, including up to 10 free counseling sessions  
• Healthy You Incentives, wellness rewards program 
• Doctor on Demand, virtual doctor visits  
• Bright Horizons, child and elder care services 
• Teladoc Medical Experts, second opinion program  
•  And more!  

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight! 

Role type definition:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and main