Senior Productivity Manager

Superside is looking for a highly skilled and motivated Senior Productivity Manager to lead the analytical team within the Creative Excellence team.

As such, you’ll have the opportunity to take a holistic and strategic look at our service delivery productivity in order to enhance our customers’ experience.  

Reporting to the Creative Director of Craft & Productivity, you will assume a multifaceted responsibility with a high degree of autonomy, encompassing building and owning the structures, analysis and quantitative methods we use for measuring productivity and excellence in our services, as well as the refinement and streamlining of related processes.  

What you'll do

• Take an analytical approach to implement and improve key aspects of our creative services
• Collaborate with cross-functional teams to gather insights and input for bottlenecks, pain-points and optimization
• Ensure that processes are easy to understand and follow for all stakeholders.
• Continuously update and adapt standards to meet changing business needs and industry trends
• Help set strategies for improving craft and productivity within the organization
• Identify impactful practices and tools, alongside the Director of Craft & Productivity, Director of Data  & AI, and Creative Director of New Horizons 
• Drive initiatives to streamline service processes and workflows
• Utilize data analysis skills to gather insights, build models, and make data-driven decisions related to service processes, quality, and productivity
• Work closely with service teams, operations, and project managers to ensure alignment with processes, efficient feedback, and quick iteration
• Act as a bridge between Creative Excellence, Services and other departments, facilitating effective communication and understanding
• Track project progress, manage risks, and ensure timely delivery of outcomes

What you'll need to succeed

• 3-5 years in management consulting, marketing, or similar analytical project roles, with at least 1 year of managing high-performing teams, ideally with diverse roles across business/design/tech
• Demonstrated expertise in business analysis with a history of using data-driven insights to make informed decisions
• Experience in identifying pain points and successfully implementing innovative solutions
• Solid experience in change management, including gaining buy-in from teams, overcoming resistance, and ensuring smooth transitions
• Strong project management skills, including overseeing multiple initiatives and ensuring their successful completion
• Excellent English communication skills, both verbal and written
• Background in working with technology, including proficiency in project management tools and data analysis software
• Proven ability to adapt to changing circumstances and adjust strategies as needed based on past experience
• Strategic Thinking: Demonstrated strategic thinking abilities and a history of aligning efforts with organizational objectives
• Previous success in fostering collaboration across different departments and teams

Our biggest challenge right now

• The team is currently missing an analytical project manager. The main challenge in this role will be to strike the right balance among diverse responsibilities, from project management to data analysis and collaboration. This calls for someone that is comfortable multi-tasking while fostering cooperation across departments. 

Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:
- A global community of 200+ best-in-class creatives working from more than 60 different countries- Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy- A high-pace, high-energy, and high-performance environment- Trusting, ego-free, and truth-seeking team members- Pioneering the future of work with a fair, friendly, and supportive community. We’re pretty proud of this one- The opportunity to build an international career through creative mentorship from top design leaders. We - grow, you grow- Work closely with leading global brands on a wide variety of creative projects. We’re talking about Amazon, Meta, Twitch, LVMH, Puma, Shopify, and others

About Superside
Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and creative done at scale.With our design subscription service, marketing and creative teams can unbottleneck design, move faster and drive more reliable creative perf