Senior IAM Ops (Sailpoint) Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

What you get to do in this role:

• Provide administration and support of SailPoint IIQ products
• Manage a fully integrated, highly available application environment
• Provides in-depth technical development of efficient application systems utilizing established standards, procedures and methodologies.
• Responsible for assisting with the development and maintenance of SailPoint IdentityIQ solutions.
• Installing, upgrading, patching, deploying, configuring, programming, testing, and documentation in a complex enterprise IAM solution.
• Troubleshoot complex account issues with in multi-directory enterprise solution, Log investigations, vendor escalation, process change development, incident and problem management, change management, Supply work estimates for tasks.
• Review and support technical components for complex applications, monitoring of infrastructure components
• Plan and execute ITIL activities for incidents, problems, changes and enhancements
• Provide thorough incident investigation, diagnosis, and resolution
• Communicate effectively with peers, quality control, testing, and other technology teams
• Display a strong focus on documentation and standards
• Utilize knowledge of Linux with basic scripting skills for platform support

Qualifications

To be successful in this role, we need someone who has:

• An Ideal candidate would have proven experience within IAM application integration, audit, operational risk management, or technology.
• Someone with strong problem-solving and analytical skills as well as having excellent written and verbal communication skills and the ability to build strong stakeholder relationships
• 4+ years of relevant IAM experience working with IIQ 7.x+ , Identity integrations, including one or more of Active Directory, LDAP, ServiceNow and other cloud / federated Identity Management systems
• Identity & Access Governance knowledge including Role based access control, access requests and certification
• Solid experience in Agile development processes and DevOps culture
• a learning mindset and keen interest to build your knowledge of User Access Management
• Knowledge in infrastructure technologies such as UNIX, Windows, Active Directory, LDAP, and load balancers
• Experience with scripting (JavaScript, PowerShell) and SQL queries

Additional Information

ServiceNow