Client Success Manager

About Us

Recognized among Pittsburgh's 2024 Top Workplaces and Fastest-Growing Companies, Wolfe has been a leader in the Gift Card and FinTech sectors for over 25 years. We power gift card programs for national merchants like KFC. Our flagship consumer brand, PerfectGift.com, enables customers to create customized gift cards.

We are a fast-paced environment, like kayaking down a white-water river, not canoeing on a lake. Learn more about our company culture, core values, and industry recognition on our career page (https://wolfe-llc.breezy.hr/).

Role Summary

The role is responsible for managing and growing an assigned portfolio of customers through proactive outbound outreach, inside sales activity, and ongoing account support. The position blends sales development, client relationship management, and solution guidance to drive revenue growth, retention, and customer satisfaction. This role partners with internal teams to understand customer needs, identify opportunities, and support coordinated sales efforts.

This is a 5-day onsite position in Pittsburgh, PA.

Responsibilities

• Manage an assigned set of customers through proactive outreach, focusing on engagement, revenue growth, and ongoing support.
• Conduct sales development calls to identify new opportunities, promote product offerings, and support upsell and cross‑sell activities.
• Provide essential account support including product education, solution recommendations, pricing information, and timely follow up.
• Field inbound leads with immediate responses within our internal SLA’s and work those leads to close the customer.
• Build strong, trust based customer relationships that support loyalty, retention, and referrals.
• Maintain accurate CRM documentation and manage pipeline activities efficiently.
• Conduct Quarterly Business Reviews (QBRs) with top clients within your assigned portfolio.
• Occasional travel to meet with key clients or trade shows up to 2 times per quarter.
• Participate in coordinated sales campaigns and team driven initiatives.
• Stay knowledgeable about product offerings, customer segments, and internal systems to represent the company effectively.

Impact Statement

For more clarity on the role, below are the success metrics and measurements for this role in the first 90 to 120 days.:

• Gain complete proficiency in internal systems, product knowledge, and assigned portfolio structure.
• Establish a consistent and effective outreach rhythm that generates measurable pipeline progression.
• Deep review of your assigned client portfolio with active outreach for introductions to the top 20% of clients.

Qualifications

• Bachelor’s degree preferred.
• Minimum 5 years of B2B inside sales or account management experience.
• Proven success meeting sales targets or owning revenue‑based accountability.
• Strong communication, listening, and relationship‑building skills.
• Ability to match customer needs to product solutions and communicate value clearly.
• Demonstrated ability to manage high volume outreach while staying organized and effective in a fast-paced setting.
• Availability for occasional after‑hours customer support or limited travel.

Compensation & Benefits

Wolfe is committed to providing a comprehensive benefits package to support your well-being, along with competitive compensation. Our benefits and perks include but not limited to:

• Restricted Stock Units (RSUs)
• Profit Share
  
• Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)
• Short-Term Disability Insurance (Wolfe pays 100% of premium)
• Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage
• PTO (vacation and sick time)
• Corporate Holidays and Floating Holidays
• 401(k)
• Employee recognition program
• Charitable Donation to a charity of your choice yearly
• Employee Referral Bonus
• Tuition Reimbursement
• Internal Training and Information sessions
• Family Picnic, Holiday Party, and other outings
• Internal Culture Club

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Wolfe is an Equal Opportunity Employer.

Wolfe does not sponsor employment visas.