Client Service Support Specialist

Provide customer service support to clients and Allied field reps for Allied’s Point of Sale system, iQQ. Deliver product information, systems support, assessment and troubleshooting of issues via the phone, chat and email to clients, their members and Allied field reps. Provide support for multiple products, focusing primarily on Guaranteed Asset Protection (GAP), Mechanical Breakdown Protection (MBP), Auto Deductible Reimbursement (ADR), Vehicle Protection Plans (VPP), Depreciation Protection (DPW), and Credit Protection products.

Job Duties and Responsibilities:

Provide Accurate and Timely Support for Products and Point of Sale Software (70%):

• Provide an exceptional customer experience while gathering and relaying information to Allied’s clients and their members through inbound calls, chats, and emails.
• Keep up to date with product knowledge to assist with any product inquiries.
• Attend monthly point of sale update meetings to provide iQQ assistance to Allied’s clients and field representatives.
• Work directly with Mechanical Breakdown providers in order to assist clients with reinstatements, cancellation quotes, inquiries about a claim and information about new Mechanical Breakdown agreement quotes in iQQ.
• Educate the client on step-by-step processes on how to quote and sell within iQQ.
• Work with accounting for any help a lender may have regarding remittances out of the point of same system.

Support and Investigate any Issues or Needs that a Client may have (30%):

• Work with the point of sale and product teams by communicating any issues that may affect numerous clients.
• Communicate and update clients in a timely manner on any helpdesk tickets that were filed for widespread or localized issues.
• Work with Allied’s providers on any quoting and selling errors that clients are experiencing in iQQ.
• Communicate to Allied’s field representatives, product areas, and marketing on any request for marketing materials that a lender might requests.
• Provide the lender with any sample contracts and point of sale supplies at their request.
• Update product smartsheet with any new information or changes to certain products or providers.

Qualifications (Education, Experience, Certifications & KSA):

• High school diploma required
• 1-2 years of directly related work experience required

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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