Operations Supervisor- Direct Auto Refinance

If you want to make valuable contributions to your team and expand your knowledge, skills, and expertise in Home Lending Operations, then JP Morgan Chase has a great opportunity for you.  With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. 

 

As an Operations Supervisor- Direct Auto Refinance in Home Lending, you will lead our new Utility supporting for Inbound and Outbound activities. As part of Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. You’ll be ensuring objectives and standards are consistently met with a strong emphasis on controls and audit readiness. Your flexibility as a problem-solver will be essential as well as dedication to fostering an environment where employees are empowered to assist customers effectively.

 

Job responsibilities

• Perform basic clerical tasks such as filing, photocopying, faxing, imaging, data entry and open correspondence
• Develop and lead a high-performing team, ensuring alignment with organizational goals.
• Coach and lead by example to drive results, focusing on employee satisfaction and engagement.
• Select, retain, and manage talent, with a focus on performance management and professional development.
• Maintain a customer-centric approach, ensuring exceptional service deliver and utilize technology and data analytics to enhance operational efficiency.
• Operate with urgency, using problem-solving skills to address issues promptly and contribute to strategic planning and long-term goal setting.
• Influence partners and promote process improvements, ensuring compliance and audit readiness and take a proactive approach to learning and implementing controls and audit processes.
• Manage change effectively, guiding the team through transitions.

Required qualifications, capabilities, and skills

• 3+ years’ of experience successfully leading a team.
• Strong problem-solving skills and ability to operate under pressure.
• Excellent written and verbal communication skills.
• Strong relationship management skills, fostering a positive team environment.
• Customer service experience, with a commitment to employee satisfaction.

Preferred qualifications, capabilities, and skills

• Experience in implementing controls and audit preparedness
• Prior customer service experience

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, ma