Field Application Specialist I - Michigan & Chicago area

Position Summary

This position is to provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMérieux’s diagnostic product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain current customer business, while developing and strengthening customer relationships that result in customer loyalty and positive referrals. Collaborate with all stakeholders to ensure customers receive prompt, accurate and professional support to further their business needs. The Field Application Specialist I promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment.

Primary Duties

1. Coordinate and provide technical training, consultation, and ongoing support of bioMérieux’s diagnostic product lines within the U.S. customer base.
2. Develop, cultivate, and maintain strong professional relationships with all customers.
3. Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMérieux’s CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Support Teams.
4. Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
5. Responsible for efficient territory management within operating expense budget.
6. Support bioMérieux revenue initiatives.
7. Perform all work in compliance with company quality procedures and standards.
8. Performs other duties as assigned.

Education & Training

1. Bachelor’s degree in medical technology, technical or life science field.
2. MLS (ASCP) Certification Preferred 

Experience

1. 2+ years of clinical laboratory experience or equivalent. bioMérieux product experience preferred.
2. Experience with CLIA regulations and/or other laboratory credentialing standards preferred.
3. Experience with related technical field applications support strongly preferred.
4. Laboratory Information System (LIS) or Connectivity/Networking experience a plus.

Knowledge, Skills & Abilities

1. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
2. Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
3. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
4. Effective and efficient problem analysis that leads to high-quality decisions.
5. Learning agility to be able to learn from experiences and apply that knowledge to new situations.
6. Critical thinking, using logic and reason to analyze information and make decisions in the workplace.
7. Priority setting that align with business objectives
8. Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
9. Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
10. Organizing work and resources efficiently to ensure smooth operations
11. Troubleshooting issues to identify and resolve problems efficiently
12. Proficient in Windows OS, MS Office programs
13. Communicates instructions clearly and effectively
14. Demonstrates assertiveness and confidence in the face of a challenge
15. Solution oriented in the face of conflict
16. Ability to deal with difficult situations in a timely and bold manner
17. Action Oriented: Takes action even when facing challenges
18. Perseverance: Demonstrates perseverance and a focus on outcomes
19. Ability to cooperate with others at all levels including leadership
20. Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives
21. Written Communications - including the ability to communicate technical data in written form
    Effective verbal communication skills
22. Easily accessible and open to communication
23. Effectively navigate social interactions in the workplace
24. Build and maintain positive, productive interactions with colleagues
25. Participate in a way that enhances team performance and cohesion.
26. Fosters a culture of inclusiveness among all team members
27. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes
28. Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations.
29. Actively and attentively liste